Desktop Engineer

DXC Technology Inc.; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Private medical cover

Wellbeing programmes

Job summary

DXC Technology in Newcastle is seeking a Desktop Support Engineer to join our client-facing team on-site, providing hands-on IT support for hardware, software and user issues across a secure environment.

You will diagnose problems, escalate when needed, maintain equipment, and follow security procedures while keeping accurate incident records. Applicants must be sole UK nationals with five years' residence in the UK; dual nationals cannot be considered.

Qualifications

• Experience providing IT support in a technical environment.
• Strong troubleshooting and problem-solving skills.
• Understanding of IT hardware, software, networking and user support concepts.
• Good communication and customer-focused approach.
• Able to work independently and in a team.
• Willingness to learn new technologies.
• Understanding security importance and procedures.
• Certifications can be beneficial but are not essential.

Responsibilities

• Providing hands-on technical support to users on-site, helping to resolve hardware, software and general IT issues.
• Diagnosing and troubleshooting technical problems, escalating more complex issues to the appropriate teams where needed.
• Supporting the installation, configuration and maintenance of IT equipment and services.
• Assisting with infrastructure and technology projects, including deployments, upgrades and other site-based activities.
• Monitoring systems and responding to incidents to help keep services running effectively.
• Keeping accurate records of incidents, equipment and technical activities.
• Following established processes, security requirements and best practices when delivering IT support.
• Working closely with colleagues and other technical teams to resolve issues and maintain a high level of service.
• Helping to identify recurring issues and opportunities to improve the user experience.
• Continuing to develop your technical knowledge and keeping up to date with relevant technologies.

Skills

IT support

Troubleshooting

Customer-focused

Communication skills

Education

CompTIA A+ certification

Microsoft 365 certification

AWS Cloud Practitioner

Job description

Job Description: We're looking for an Desktop Support Engineer to join our team in Newcastle, supporting a secure and important client environment. This is a hands-on role where you'll be helping users with their day-to-day IT needs, troubleshooting technical issues and making sure technology continues to work smoothly across the site. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. You'll have the opportunity to work across a range of technologies, build your technical knowledge and develop your career within a large technology organisation. We're looking for someone who enjoys solving problems, is comfortable working directly with users and takes pride in providing a great support service. Because this is an on-site role, you'll be someone who enjoys being visible and approachable, working alongside colleagues and building good relationships with the people you support. Due to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years. Unfortunately, we are unable to consider dual nationals for this position.

What you'll be doing

• Providing hands-on technical support to users on-site, helping to resolve hardware, software and general IT issues.
• Diagnosing and troubleshooting technical problems, escalating more complex issues to the appropriate teams where needed.
• Supporting the installation, configuration and maintenance of IT equipment and services.
• Assisting with infrastructure and technology projects, including deployments, upgrades and other site-based activities.
• Monitoring systems and responding to incidents to help keep services running effectively.
• Keeping accurate records of incidents, equipment and technical activities.
• Following established processes, security requirements and best practices when delivering IT support.
• Working closely with colleagues and other technical teams to resolve issues and maintain a high level of service.
• Helping to identify recurring issues and opportunities to improve the user experience.
• Continuing to develop your technical knowledge and keeping up to date with relevant technologies.

What we're looking for

• Experience providing IT support within a technical, service desk, field services or infrastructure environment.
• Good troubleshooting and problem-solving skills, with the ability to work through issues logically.
• A good understanding of common IT hardware, software, networking and user support concepts.
• Strong communication skills and a customer-focused approach.
• The ability to work independently while also being a collaborative member of the wider team.
• Good attention to detail, particularly when recording incidents and following processes.
• A willingness to learn new technologies and develop your technical skills.
• An understanding of the importance of security and following established procedures, particularly when working within a secure environment.
• Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner or similar, would be beneficial but are not essential.

Why DXC?

At DXC Technology, you'll be part of a team supporting technology that matters. You'll work alongside experienced IT professionals, gain exposure to a range of technologies and have the opportunity to build your skills in an environment where security, service and teamwork are genuinely important. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes.

If you're someone who enjoys being hands-on, solving problems and helping people get the most from their technology, we'd love to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.