On-Site IT Support Engineer — Hands-On Troubleshooter

DXC Technology Inc.; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Private medical cover

Wellbeing programmes

Job summary

DXC Technology in Newcastle is seeking a Desktop Support Engineer to join our client-facing team on-site, providing hands-on IT support for hardware, software and user issues across a secure environment.

You will diagnose problems, escalate when needed, maintain equipment, and follow security procedures while keeping accurate incident records. Applicants must be sole UK nationals with five years' residence in the UK; dual nationals cannot be considered.

Qualifications

• Experience providing IT support in a technical environment.
• Strong troubleshooting and problem-solving skills.
• Understanding of IT hardware, software, networking and user support concepts.
• Good communication and customer-focused approach.
• Able to work independently and in a team.
• Willingness to learn new technologies.
• Understanding security importance and procedures.
• Certifications can be beneficial but are not essential.

Responsibilities

• Providing hands-on technical support to users on-site, helping to resolve hardware, software and general IT issues.
• Diagnosing and troubleshooting technical problems, escalating more complex issues to the appropriate teams where needed.
• Supporting the installation, configuration and maintenance of IT equipment and services.
• Assisting with infrastructure and technology projects, including deployments, upgrades and other site-based activities.
• Monitoring systems and responding to incidents to help keep services running effectively.
• Keeping accurate records of incidents, equipment and technical activities.
• Following established processes, security requirements and best practices when delivering IT support.
• Working closely with colleagues and other technical teams to resolve issues and maintain a high level of service.
• Helping to identify recurring issues and opportunities to improve the user experience.
• Continuing to develop your technical knowledge and keeping up to date with relevant technologies.

Skills

IT support

Troubleshooting

Customer-focused

Communication skills

Education

CompTIA A+ certification

Microsoft 365 certification

AWS Cloud Practitioner

Job description

DXC Technology in Newcastle is seeking a Desktop Support Engineer to join our client-facing team on-site, providing hands-on IT support for hardware, software and user issues across a secure environment.

You will diagnose problems, escalate when needed, maintain equipment, and follow security procedures while keeping accurate incident records. Applicants must be sole UK nationals with five years' residence in the UK; dual nationals cannot be considered.