Workplace Services Coordinator

Osborne Clarke; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Workplace Services Coordinator to join their dynamic team in Bristol. This role focuses on delivering exceptional service by managing postal processes and supporting daily operations. You will play a crucial role in ensuring efficient handling of mail, assisting with boardroom support, and fostering positive relationships with internal clients. The company values personal development and provides training for various essential skills. If you are proactive, detail-oriented, and passionate about customer service, this opportunity is perfect for you.

Benefits

Health and wellbeing benefits

Training and development opportunities

Qualifications

• High proficiency in Microsoft applications and scanning.
• Strong organizational and communication skills.

Responsibilities

• Handle all aspects of daily post processing according to operating procedures.
• Maintain audit trails and ensure records are up-to-date for Digital Mail System.

Skills

Microsoft applications

Attention to detail

Organizational skills

Communication skills

Customer service awareness

Adaptability

Job description

Join to apply for the Workplace Services Coordinator role at Osborne Clarke

We have a great opportunity for a Workplace Services Coordinator to support our Workplace Services Team in delivering a 5-star service to internal customers.

The role is based on-site in our central Bristol office, providing cover between 8am and 5pm, with potential visits to other UK offices.

The Role

You will focus on physical (including incoming & outgoing post) and Digital Mail processes, ensuring efficient, confidential, and accurate handling of mail records. Responsibilities include incoming and outgoing postal duties, supporting boardrooms and building management, and providing professional support to OC and Business Services. Training will be provided for various IT systems, First Aid, Fire Marshal responsibilities, Evac Chair, IOSH Working Safely, and Manual Handling.

Key Responsibilities

• Handle all aspects of daily post processing according to operating procedures.
• Maintain audit trails and ensure records are up-to-date for Digital Mail System.
• Ensure prompt availability of post to requestors.
• Respond to requests and queries within SLAs, including mail investigations.
• Process incoming post: batch, scan, and maintain records.
• Manage outgoing post via Royal Mail and couriers.
• Perform administrative tasks and handle mailbox queries.
• Assist with boardroom support, including desk duties, switchboard, meeting room bookings, and room moves/events.
• Support day-to-day operational tasks of Workplace Services.
• Provide a welcoming, professional customer experience and foster strong relationships.
• Maintain cleanliness and liaise with Landlord Agents regarding building systems and common areas.
• Undertake additional duties as required and actively pursue personal development.
• Ensure compliance with SLAs and contribute to continuous improvement.
• Support positive internal and external client relationships.

Candidate Requirements

• High proficiency in Microsoft applications and scanning.
• Excellent attention to detail.
• Self-motivated and proactive attitude.
• Strong organizational and communication skills.
• Customer service awareness and stakeholder interaction experience.
• Adaptability and commitment to process improvement.
• Ability to resolve issues quickly and accurately.
• Informed decision-making and responsibility for outcomes.
• Supportive team player.

Salary and Benefits

We offer competitive salaries and a range of benefits focused on health and wellbeing.

Our Recruitment Process

For more information or to apply, contact Tim Jenkins, Recruitment Advisor, at 0117 917 3666 or [e-mail]. Applications are reviewed on a rolling basis. We are committed to providing an accessible environment and welcome adjustments during the recruitment process.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and 1,260 lawyers across 26 locations. We focus on sector-based advice, helping clients navigate current issues and future challenges. Our inclusive culture encourages diversity and belonging, supported by various interest groups and networks.