Patient Services Coordinator

Sentara; England; Remote; USD 25,000 - 45,000; Full time

Job summary

An established industry player seeks a Patient Services Coordinator to enhance patient care through effective coordination of physician activities. This role involves managing insurance verification, scheduling, and acting as a crucial link between clinical sites and physicians. The ideal candidate will thrive in a dynamic healthcare environment, ensuring maximum reimbursement and reducing denials. Join a forward-thinking organization committed to your professional growth and work-life balance, offering comprehensive benefits and a supportive workplace culture.

Benefits

Medical, Dental, Vision Plans

Adoption, Fertility and Surrogacy Reimbursement

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term and Short-Term Disability Plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance

Pet Insurance

Qualifications

• Two years' experience in healthcare or completion of a healthcare-related certificate.
• Associates Degree or higher preferred.

Responsibilities

• Coordinate activities for physician practices including scheduling and insurance verification.
• Act as liaison between clinical testing sites and physicians' offices.

Skills

Customer Service

Insurance Verification

Insurance Authorization

Administrative Skills

Secretarial Skills

Call Center Experience

Statistical Analysis

Education

High School Diploma or Equivalent

Healthcare-Related Certificate Program

Associates Degree or Higher

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

As a Patient Services Coordinator with Sentara, you will coordinate activities for specific physician practices, including insurance verification/obtaining precertification, scheduling, pre-registration, and order transmission (faxing). The purpose of this position is to ensure maximum reimbursement and reduce denials related to incomplete insurance information and/or authorization. The Patient Services Coordinator maintains statistics and acts as liaison between clinical testing sites and physicians' offices.

Education

High School diploma or equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

Two of the following four skill levels:

• Two years' experience in healthcare, or
• Completion of a healthcare-related certificate program, or
• Associates Degree or higher, or
• Transferable skills (e.g., 1 year or more in a call center, customer service, etc.)

Keywords: Customer Service, insurance verification, insurance authorization, administrative, secretarial, call center, statistics, non-clinical

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan

Here at Sentara, we are committed to enhancing training, career advancement, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility with the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, serving as the primary teaching hospital for Eastern Virginia Medical School.

Our facility offers high-quality heart programs, Nightingale Regional Air Ambulance, and specialized services. Recognized as an accredited Comprehensive Stroke Center and Magnet hospital for nursing excellence, we specialize in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a neonatal intensive care unit.

Sentara Health is an equal opportunity employer and values diversity and inclusion within its workforce of nearly 30,000 members. Diversity, inclusion, and belonging are guiding principles to ensure our workforce reflects the communities we serve.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote work positions are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.