Senior Service Coordinator, Higher Needs Floating Support

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Service Coordinator to lead a dedicated team in providing support for individuals facing multiple disadvantages. This role involves direct line management, ensuring high-quality service delivery, and collaborating with local authorities and partners to enhance housing outcomes. The ideal candidate will possess strong leadership skills, compassion, and a commitment to empowering clients. Join a mission-driven organization that inspires hope and fosters positive change in the community.

Qualifications

• Experience in line management or supervisory roles is essential.
• Compassionate and empathetic approach to support others.

Responsibilities

• Assist the Team Manager in providing high-quality support to clients.
• Lead and supervise support workers to promote effective teamwork.

Skills

Line Management Experience

Support for People Facing Disadvantages

Housing Outcome Improvement

Building Trust

Compassion and Empathy

IT Literacy

Lone Working Confidence

Travel Ability

Job description

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Senior Service Coordinator, Higher Needs Floating Support, Bristol

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Client:

Second Step

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8f6681b53dc3

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Post: Higher Needs Floating Support: 1 X AFEO Senior Service Coordinator

The Higher Needs Floating Support Service is a commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage

As a Senior Service Coordinator, you will assist the Team Manager in ensuring the provision of high quality, effective and comprehensive support to clients. This will include including the responsibility of directly line managing 2 x HNFSS AFEO support workers. Responsibilities will include providing day to day leadership and supervision to HNFSS AFEO support workers promoting effective team working and communication and supporting them to engage and support the client group in leading their journeys through maximising their choice and control over the support they receive.

To lead on AFEO elements of the contract, including service coordination, monitoring and reporting and liaising with commissioners and partner organisations.

You will;

• Have previous experience in line management or supervisory role
• Be experienced in supporting people facing multiple disadvantages.
• Have some experience in improving housing outcomes for people who have been homeless.
• Be great at building trust with those you work with
• Have compassion, empathy and passion for supporting others
• Be IT literate and be able to record and report information
• Have confidence lone working in the community.
• Have the ability to travel across Bristol

For an informal discussion about the role, please contact

Closing date: 11:59pm on Sunday 25th May 2025

Interview dates: Tuesday 27th May 2025

The ability to travel to several appointments daily (including in rural areas with limited/ unreliable public transport) is essential