Workplace Operations Manager

ISS Facility Services; Stoke-on-Trent; On-site; GBP 65,000 - 90,000; Full time

Job summary

ISS Facility Services seeks a Workplace Operations Manager to oversee the northern portfolio (Stoke-on-Trent, Birmingham, Bolton and Livingston). The role leads Workplace teams, drives service excellence, and ensures safety, compliance and sustainability across sites.

You will build stakeholder partnerships, deliver events, and manage projects while maintaining high standards of appearance and inclusivity across our workplaces.

Qualifications

• Proven experience in workplace experience, hospitality, events, facilities management or customer experience leadership.
• Experience managing teams within a corporate workplace or hospitality environment.
• Strong project management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and inspire Workplace teams, fostering a network of workplace ambassadors and a culture of service excellence and innovation.
• Act as a visible workplace champion, promoting a positive, inclusive and engaging workplace culture.
• Drive a hospitality-led approach to workplace services, delivering a seamless experience for colleagues and visitors.
• Maintain 100% compliance across the northern portfolio, including health and safety, technical compliance, security, business continuity planning, service KPIs and sustainability.
• Build and maintain effective relationships with customer stakeholders, colleagues, visitors and service partners.
• Take operational ownership of northern properties, providing cover where required and supporting or undertaking training activities within the southern region when needed.
• Create and coordinate an annual programme of workplace experience events across northern locations in partnership with relevant stakeholders.
• Deliver workplace projects, including moves, changes and improvement initiatives, while producing reports, presentations and records against agreed KPIs and deliverables.

Skills

Leadership

Stakeholder management

Project management

Communication

Hospitality mindset

Facilities management

Team management

Strategic thinking

Relationship building

Change management

Tools

Microsoft Office

Workplace systems

Project management software

Job description

We are seeking a Workplace Operations Manager (North) to provide operational oversight across our northern workplaces: Stoke-on-Trent, Birmingham, Bolton and Livingston, working in collaboration with the Workplace Operations Manager (South). The successful candidate will ensure all workplaces meet industry, company and contractual standards across safety, security, technical compliance, sustainability, service delivery, appearance and inclusivity., We are looking for an experienced workplace leader who can support the strategy for the property portfolio, ensuring all locations meet the needs of colleagues and provide environments where people can thrive. This role will lead Workplace teams, build strong stakeholder relationships and drive a culture of service excellence, innovation and workplace engagement.,

• Lead and inspire Workplace teams, fostering a network of workplace ambassadors and a culture of service excellence and innovation.
• Act as a visible workplace champion, promoting a positive, inclusive and engaging workplace culture.
• Drive a hospitality-led approach to workplace services, delivering a seamless experience for colleagues and visitors.
• Maintain 100% compliance across the northern portfolio, including health and safety, technical compliance, security, business continuity planning, service KPIs and sustainability.
• Build and maintain effective relationships with customer stakeholders, colleagues, visitors and service partners.
• Take operational ownership of northern properties, providing cover where required and supporting or undertaking training activities within the southern region when needed.
• Create and coordinate an annual programme of workplace experience events across northern locations in partnership with relevant stakeholders.
• Deliver workplace projects, including moves, changes and improvement initiatives, while producing reports, presentations and records against agreed KPIs and deliverables.
  Proven experience in workplace experience, hospitality, events, facilities management or customer experience leadership roles.
• Experience managing teams within a corporate workplace or hospitality environment.
• Practical knowledge of hard and soft facilities services within office buildings and associated regulatory requirements.
• Strong project management skills with the ability to manage multiple priorities.
• A service excellence mindset within corporate or hospitality environments.
• Ability to build strong relationships with stakeholders at all levels, including senior leadership.
• Experience creating and delivering workplace events, activations or engagement initiatives.
• Excellent written and verbal communication skills.
• Strong organisational skills with a high degree of accuracy.
• Proficiency in Microsoft Office and workplace systems.
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.