Training & Compliance Manager

ISS; Ilford; On-site; GBP 29,000 - 42,000; Full time

Job summary

ISS is seeking a Training Champion to support training activities and compliance standards across the contract in a hospital environment. You will manage training plans, track competencies, and coordinate programmes across service areas to drive service excellence.

The role includes auditing, KPI data reporting, maintaining audit-ready documentation, and building strong relationships with supervisors and stakeholders to deliver improvements.

Qualifications

• Previous experience in a training, compliance, audit or quality-focused role.
• Experience managing training plans, training matrices and employee training records.
• Ability to identify training needs and coordinate training programmes across multiple service areas.
• Experience monitoring, recording and reporting training compliance and employee competence.
• Knowledge of internal audit processes and compliance monitoring.
• Ability to maintain accurate documentation and ensure records are audit-ready.
• Experience producing reports, analysing data and supporting KPI monitoring.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as the site's Training Champion and support the wider ISS training network.
• Manage training plans and training matrices for operational, management and administrative employees.
• Identify training needs and coordinate training programmes across all service areas.
• Monitor, record and report employee competencies and training compliance.
• Ensure supervisors complete and apply Train the Trainer standards.
• Coordinate external training providers and off-site training courses where required.
• Conduct internal audits, monitor compliance with ISS systems and processes, and support corrective actions.
• Maintain audit-ready compliance documentation and support KPI tracking, data collection and monthly reporting.

Skills

Training management

Compliance monitoring

Audit support

Stakeholder engagement

Data reporting

Excel

PowerPoint

Communication

Tools

Excel

Word

Outlook

Job description

The successful candidate will act as the site's Training Champion, supporting training activities and compliance standards across the contract., We are looking for a professional who can manage training programmes, monitor compliance with systems and contractual requirements, support audit activities, and build effective relationships with stakeholders to drive operational improvement and service excellence within a hospital environment.

Key Responsibilities

• Act as the site's Training Champion and support the wider ISS training network.
• Manage training plans and training matrices for operational, management and administrative employees.
• Identify training needs and coordinate training programmes across all service areas.
• Monitor, record and report employee competencies and training compliance.
• Ensure supervisors complete and apply Train the Trainer standards.
• Coordinate external training providers and off-site training courses where required.
• Conduct internal audits, monitor compliance with ISS systems and processes, and support corrective actions.
• Maintain audit-ready compliance documentation and support KPI tracking, data collection and monthly reporting.
• Previous experience in a training, compliance, audit or quality-focused role.
• Experience managing training plans, training matrices and employee training records.
• Ability to identify training needs and coordinate training programmes across multiple service areas.
• Experience monitoring, recording and reporting training compliance and employee competence.
• Knowledge of internal audit processes and compliance monitoring.
• Ability to maintain accurate documentation and ensure records are audit-ready.
• Experience producing reports, analysing data and supporting KPI monitoring.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.