Workplace Operations Coordinator

Mitie Group plc.; Leeds; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a proactive Workplace Operations Coordinator based in Leeds with regular travel across Manchester, Chester and Halifax. The role focuses on delivering exceptional front-of-house and workplace operations, ensuring a seamless experience for colleagues and visitors.

You will support recruitment, HR and payroll administration, audits and reporting while coordinating site schedules and events across locations. Travel costs are covered via the internal booking system.

Qualifications

• Experience in hospitality or corporate workplace customer service.
• Strong organisational skills with attention to detail.
• Excellent written and verbal communication with stakeholders at all levels.
• Proficient with Microsoft Teams, Outlook and Excel.

Responsibilities

• Create workplaces that feel safe, seamless, professional and welcoming every day.
• Deliver a warm, professional reception service and help visitors navigate the workplace.
• Be the visible point of contact for queries and drive resolution.
• Coordinate and deliver meeting-room and event-space setups.
• Provide first-fix AV support in meeting rooms and event spaces.
• Manage day-to-day mailroom tasks and on-site admin.
• Travel regularly between Leeds, Manchester, Chester and Halifax to support sites.

Skills

Customer service

Calm under pressure

Organisation

Communication

MS Teams

Outlook

Excel

Travel between sites

Tools

Microsoft Teams

Outlook

Excel

Job description

Workplace Operations Coordinator

Location: Based in central Leeds, and providing regular cover in Manchester, Chester and Halifax
Salary: £15 per hour

Hours: 40 hours per week, Monday–Friday
Reporting to: Regional Front of House Lead

The Role

We're looking for a proactive, highly organised and adaptable Workplace Operations Coordinator to join this prestigious corporate banking account in a unique role.

This is an exciting opportunity for someone who enjoys variety, autonomy and building relationships across multiple locations. Acting as a flexible support resource across Leeds, Manchester, Chester and Halifax, you'll provide workplace operational support wherever it is needed most, helping to maintain exceptional service standards and ensuring a seamless workplace experience for colleagues, visitors and stakeholders.

This is more than a traditional Workplace Operations Coordinator role. Customer facing experience delivery come first, combined with focused business support and administration. Alongside our on-site teams, you'll also support the wider Guest Services team with recruitment, HR and payroll administration, reporting, scheduling, audits and improvement activity.

You'll bring energy, sound judgement and a calm approach when priorities compete. Regular travel between locations is essential, so you'll need the flexibility, confidence, and enthusiasm to work across multiple sites; travel costs are covered through our internal booking system.

Key Responsibilities

On-site workplace delivery

• Create workplaces that feel safe, seamless, professional and welcoming every day.
• Deliver a warm, professional reception service, welcoming and checking in visitors and helping them navigate the workplace.
• Be the friendly, visible point of contact for colleague and stakeholder queries, taking ownership through to resolution.
• Coordinate and deliver meeting-room and event-space setups while keeping shared spaces looking their best.
• Provide first-fix AV support in meeting rooms and event spaces.
• Manage day-to-day mailroom tasks, including receiving, logging and distributing incoming mail, and processing outgoing mail.
• Step in where needed across Leeds, Manchester, Chester and Halifax, supporting on-site teams, Facilities Managers and service partners.

Operational support

• Keep recruitment moving, coordinating interviews, candidate communications and onboarding administration.
• Take accurate, confidential HR meeting notes and stay on top of HR and payroll administration.
• Coordinate team schedules and rotas to keep the right cover in place across locations.
• Complete site audits, compliance checks and reporting, following actions through to completion.
• Support presentations, communications and improvement activity, keeping competing operational and business needs on track.

What We're Looking For

• Demonstrable customer experience in hospitality or a corporate workplace, with a real passion for great service.
• A calm, confident and adaptable approach, with the ability to thrive under pressure and prioritise competing demands.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills, with the confidence to work with stakeholders at every level, and adapt your style appropriately.
• Tech-savvy and confident using Microsoft Teams, Outlook and Excel to communicate, coordinate and keep work on track.
• Ready and flexible to travel regularly between Leeds, Manchester, Chester and Halifax.

Why Join Us?

At Signature, we're passionate about people and creating workplace experiences that feel effortless, welcoming and memorable. Join a supportive, energetic team where you can make a visible difference on-site while becoming a trusted part of the operation behind the scenes.

Please note: Regular travel between Leeds, Manchester, Chester and Halifax is required.