Workplace Operations Coordinator

Mitie Cleaning & Hygiene Services; West Yorkshire; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Flexible benefits scheme

Virtual GP for you and household

Salary Finance access

Choices benefits platform

MiDeals discounts

Cycle to work scheme

Life cover

Mitie Matching Share Plan

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking a proactive Workplace Operations Coordinator based in central Leeds, with regular cover required in Manchester, Chester and Halifax. The role involves supporting on-site operations, guest services, and HR-related tasks to maintain exceptional workplace experiences.

The position offers 40 hours per week (Mon–Fri) at £15 per hour, with travel across sites and duties spanning recruitment support, payroll administration, audits and reporting.

Qualifications

• Demonstrable customer experience in hospitality or a corporate workplace.
• Calm, confident and adaptable under pressure with strong prioritisation.
• Excellent written and verbal communication with stakeholders at all levels.
• Tech-savvy with Microsoft Teams, Outlook and Excel usage.

Responsibilities

• On-site workplace delivery across Leeds, Manchester, Chester and Halifax.
• Provide professional reception service and visitor check-in.
• Be the main point of contact for queries and drive resolution.
• Coordinate meeting-room and event-space setups, and AV support.
• Manage mailroom tasks and distribute mail.
• Support on-site teams, Facilities Managers and service partners.

Skills

Customer experience

Hospitality experience

Organisational skills

Communication

Travel between locations

Tech savvy (MS Teams/Outlook/Excel)

Job description

Better places, thriving communities.

Workplace Operations Coordinator

Location: Based in central Leeds, and providing regular cover in Manchester, Chester and Halifax

Salary: £15 per hour

Hours: 40 hours per week, Monday–Friday

Reporting to: Regional Front of House Lead

The Role

We're looking for a proactive, highly organised and adaptable Workplace Operations Coordinator to join this prestigious corporate banking account in a unique role.

This is an exciting opportunity for someone who enjoys variety, autonomy and building relationships across multiple locations. Acting as a flexible support resource across Leeds, Manchester, Chester and Halifax, you'll provide workplace operational support wherever it is needed most, helping to maintain exceptional service standards and ensuring a seamless workplace experience for colleagues, visitors and stakeholders.

This is more than a traditional Workplace Operations Coordinator role. Customer facing experience delivery come first, combined with focused business support and administration. Alongside our on-site teams, you'll also support the wider Guest Services team with recruitment, HR and payroll administration, reporting, scheduling, audits and improvement activity.

You'll bring energy, sound judgement and a calm approach when priorities compete. Regular travel between locations is essential, so you'll need the flexibility, confidence, and enthusiasm to work across multiple sites; travel costs are covered through our internal booking system.

Key Responsibilities

On-site workplace delivery

• Create workplaces that feel safe, seamless, professional and welcoming every day.
• Deliver a warm, professional reception service, welcoming and checking in visitors and helping them navigate the workplace.
• Be the friendly, visible point of contact for colleague and stakeholder queries, taking ownership through to resolution.
• Coordinate and deliver meeting-room and event-space setups while keeping shared spaces looking their best.
• Provide first-fix AV support in meeting rooms and event spaces.
• Manage day-to-day mailroom tasks, including receiving, logging and distributing incoming mail, and processing outgoing mail.
• Step in where needed across Leeds, Manchester, Chester and Halifax, supporting on-site teams, Facilities Managers and service partners.

Operational support

• Keep recruitment moving, coordinating interviews, candidate communications and onboarding administration.
• Take accurate, confidential HR meeting notes and stay on top of HR and payroll administration.
• Coordinate team schedules and rotas to keep the right cover in place across locations.
• Complete site audits, compliance checks and reporting, following actions through to completion.
• Support presentations, communications and improvement activity, keeping competing operational and business needs on track.

What We're Looking For

• Demonstrable customer experience in hospitality or a corporate workplace, with a real passion for great service.
• A calm, confident and adaptable approach, with the ability to thrive under pressure and prioritise competing demands.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills, with the confidence to work with stakeholders at every level, and adapt your style appropriately.
• Tech-savvy and confident using Microsoft Teams, Outlook and Excel to communicate, coordinate and keep work on track.
• Ready and flexible to travel regularly between Leeds, Manchester, Chester and Halifax.

Why Join Us?

At Signature, we’re passionate about people and creating workplace experiences that feel effortless, welcoming and memorable. Join a supportive, energetic team where you can make a visible difference on‑site while becoming a trusted part of the operation behind the scenes.

Please note: Regular travel between Leeds, Manchester, Chester and Halifax is required.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?