Workplace Host

Mitie; Greater London; On-site; GBP 19,000 - 28,000; Full time

Job summary

Signature is seeking a proactive Workplace Host (Help@Hand Ambassador) to support Moorgate and Holborn buildings in Central London. You’ll work with the Facilities Manager to keep spaces safe, welcoming and well-run, rotating monthly between sites with your team.

This visible role focuses on delivering exceptional experiences for colleagues and guests, coordinating services, meetings and events while maintaining high standards of cleanliness, safety and communication.

Qualifications

• Experience in workplace services, facilities, hospitality or customer service would be an advantage.
• Strong communication style and ability to build trusted relationships.
• Positive energy, accountability and willingness to learn and take on responsibility.
• Excellent organization and attention to detail with ability to manage multiple priorities.

Responsibilities

• Lead proactive floor walks, maintaining presentation, safety, equipment and workplace standards, resolving faults.
• Collaborate with Facilities Manager on daily priorities, health, safety and compliance checks, keeping records.
• Coordinate with facilities, cleaning, engineering, security, landlord partners and other workstreams for smooth operation.
• Set up and reset meeting rooms, collaboration spaces and events to meet briefs and impress.
• Coordinate events and VIP visits from planning through delivery and close-down with hosts and catering teams.
• Be a visible, approachable point of contact on the floor for colleagues and guests.
• Step into reception when needed, providing flexible support and a polished welcome.
• Manage workplace communications through Viva and other tools, keeping colleagues informed and engaged.
• Deliver administration and meaningful operational reporting to stay ahead.

Skills

Customer service

Communication

Organization

Health & safety

Job description

Workplace HostLocation: Moorgate and Holborn, Central LondonSalary: £17.00 / hourHours: 35 hours, Monday-Friday between 7:00am - 5:30pm (shift pattern)Reporting to: UK Head of Customer and Colleague ExperienceBring the workplace to lifeAt Signature, brilliant workplace experiences do not happen by chance. As our Workplace Host (Help@Hand Ambassador), you will work closely with the Facilities Manager to help our Moorgate and Holborn buildings run seamlessly, rotating between locations with your teammates each month.

This is a visible, floor-based role for someone who brings positive energy, enjoys responsibility and takes pride in creating a safe, welcoming and beautifully run workplace for colleagues and guests.

You will be the trusted presence who connects people, services and spaces - keeping every detail moving and every experience unmistakably Signature.

What you'll bring to life

• -Lead proactive floor walks, maintaining presentation, safety, equipment and workplace standards while identifying and following faults through to resolution
• -Work closely with the Facilities Manager on daily priorities, health, safety and compliance checks, maintaining accurate records and helping both buildings run smoothly
• -Connect facilities, cleaning, engineering, security, landlord partners and other workstreams, keeping teams aligned and services flowing
• -Manage meeting room, collaboration and event space set-ups and resets, ensuring every space meets the brief and is ready to impress
• -Coordinate events and VIP visits from planning through to delivery and close-down, bringing together hosts, catering teams and supporting workstreams for a seamless experience
• -Be a visible, approachable point of contact on the floor, helping colleagues and guests with warmth, confidence and pace
• -Step into reception when needed, providing flexible support and a consistently polished welcome
• -Manage workplace communications through Viva and other tools, keeping colleagues informed, connected and engaged
• -Deliver clear administration and meaningful operational reporting, providing the insight needed to stay ahead

You’ll be a great fit if you

• -Experience is not essential, but a background in workplace services, facilities, hospitality or customer service would be an advantage
• -A warm, confident communication style and a natural ability to build trusted relationships
• -Positive energy, personal accountability and an enthusiasm for learning and taking on responsibility
• -Strong organisation, attention to detail and the ability to coordinate multiple priorities
• -Confidence using workplace systems and digital tools to communicate, track actions and close out tasks
• -Genuine pride in delivering exceptional standards and making a visible difference

We will give you the knowledge, training and support to understand each building, grow your confidence and make an impact from day one.

What you’ll get from us

• -A competitive salary that recognises outstanding workplace and hospitality talent
• -Professional training, mentoring and development
• -Clear progression into senior workplace experience, guest services, facilities or operations roles
• -A supportive team that values your personality, ideas and contribution