Workplace Host
Mitie Cleaning & Hygiene Services
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Job summary
Mitie Cleaning & Hygiene Services is seeking a part-time receptionist to greet visitors, manage the lobby, and deliver a premium service experience on site at T2, Birmingham. You will be the face of the facilities team, handling queries, directing visitors, and supporting meeting room setup while maintaining a professional and polished appearance.
Previous hospitality exposure is valued. Apply for a role that blends guest service with operational support, within a supportive team that values
Qualifications
- 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality.
- Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence.
- SIA certification (training can be provided if required).
- Immaculate grooming, personal presentation and sense of style.
- Proficient in Outlook, Word, Teams and Chrome.
- Competent using visitor and space management tools (Condeco, ProxyClick).
- Ability to manage large volumes of queries across multiple platforms.
- Core skills: attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation.
Responsibilities
- Greet visitors and provide support in lobby areas with a 5* service touch.
- Be the go-to person for queries and maintain a highly visible, helpful presence.
- Maintain immaculate grooming and approachable behaviour at all times.
- Deliver a concierge-style experience for visitors and clients.
- Protect customers, property, and assets while representing the client brand.
- Manage reception operations and events bookings.
- Log work orders and coordinate with facilities to ensure swift resolutions.
- Provide IT/AV desk support and information on local amenities when needed.
Skills
Tools
Job description
Better places, thriving communities.
Workplace Host
Part Time
Monday - Friday 08:00-12:00
T2 - Bickenhill Lane, Birmingham
An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.
- at service delivery, we must be the best at everything
- We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
- Have fun and be passionate about what you do
- To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them
- To be highly visible, always available and the “go to” person for queries
- To be immaculately groomed, approachable, and helpful at all times
- To deliver a 5* hotel concierge style experience at all times
- To protect the customer's property, people, and assets
- Operate under a “How Can I Help” mindset
- Deliver an experience that is professional, friendly and attentive at all times
- To anticipate the needs of visitors and colleagues
- To proactively look out for building issues, ensuing a swift resolution
- Proactively manage queues, striving to make the arrival or departure process as efficient as possible
- Be the face of the facilities team by providing tangible service that is visible and easily accessible
- Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
- Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
- Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
- To setup working areas as intended and functional, to ensure colleagues and visitors are setup for success and can be productive whilst on site
- Support onsite facilities inspections, floor walks and service audits
- Proactively log work orders
- Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels
- Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
- Manage all operational aspects of the reception, overseeing the booking of events
- Digital processing of mail and visitor passes
- Administrative tasks and ad hoc reporting
- Provide “at desk” first fix IT and AV support
- Deliver a curated experience for the 12h floor, with an enhanced service that is aligned to the Client's brand
- Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
- Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
- Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
- Creating, updating, and displaying signage as required
- Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
- Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* hotel
- To escape any feedback relating to the service provided by the service team
- Provide support to the wider service team as and when required
- Support the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
- To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
- Provide ad hoc cover and support to other work areas and teams
- 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
- Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
- SIA certification (training can be provided if required)
- Immaculate grooming, personal presentation and sense of style
- Flexible, agile, and adaptable to meet the needs f the business
- Comfortable with wearable and mobile tech (radios, headsets, tablets)
- Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
- Must be highly proficient in Outlook, Word, Teams, and Chrome
- Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
- Essential to be able to process large volume of queries across multiple platforms
- Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
We do what we say we will
- We treat all colleagues with respect.
- We challenge people when they don't do the right thing.
- We welcome advice from anyone that might improve what we do.
- We are open and honest.
- We think safety and always follow rules for safe working
We go out of our way to make a difference
- We treat all colleagues with respect.
- We challenge people when they don't do the right thing.
- We welcome advice from anyone that might improve what we do.
- We are open and honest.
- We think safety and always follow rules for safe working
We help others to be the best they can be
- We treat all colleagues with respect.
- We challenge people when they don't do the right thing.
- We welcome advice from anyone that might improve what we do.
- We are open and honest.
- We think safety and always follow rules for safe working
Take our people, add their passion, and you get something really special.
We give it everything
we've got
- We treat all colleagues with respect.
- We challenge people when they don't do the right thing.
- We welcome advice from anyone that might improve what we do.
- We are open and honest.
- We think safety and always follow rules for safe working
We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.
- We treat all colleagues with respect.
- We challenge people when they don't do the right thing.
- We welcome advice from anyone that might improve what we do.
- We are open and honest.
- We think safety and always follow rules for safe working
We do things that excite and amaze
- We treat all colleagues with respect.
- We challenge people when they don't do the right thing.
- We welcome advice from anyone that might improve what we do.
- We are open and honest.
- We think safety and always follow rules for safe working
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Together our diversity makes us stronger.
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