Security Officer

Mitie Cleaning & Hygiene Services; Greater Manchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Annual performance-based bonus

Free on-site parking

Training and career progression

Job summary

Mitie Cleaning & Hygiene Services is seeking a professional Security Officer for a prestigious corporate building in Manchester’s Spinningfields. You will front the reception, manage access, perform patrols and support the control room to maintain a secure and welcoming environment.

The role requires excellent customer service, situational awareness and adherence to safety standards. Shift pattern includes 4 days on, 4 days off with day and night shifts.

Qualifications

• Excellent communication and professional demeanour are essential.
• Strong customer service skills and ability to engage with visitors/tenants.
• Ability to stay calm and act appropriately under pressure.
• High attention to detail and strong observational skills.
• Proficient with basic IT (Word, Excel, Outlook).

Responsibilities

• Greet visitors and tenants in a polite, professional manner.
• Deliver a concierge‑style service aligned with client expectations.
• Assist with visitor management and reception duties.
• Maintain reception area presentation to agreed standards.
• Carry out internal and external patrols and control access at security points.
• Monitor CCTV and provide support in the control room.
• Engage with tenants and provide reception support across the site.
• Conduct building checks for safety, maintenance and compliance.
• Respond to incidents, emergencies, alarms, and health & safety issues.

Skills

Excellent communication

Customer service oriented

Calm under pressure

Attention to detail

IT literacy (Word, Excel, Outlook)

Tools

MS Office (Word, Excel, Outlook)

Job description

Better places, thriving communities.

About The Role

4 Days ON → 4 Days OFF → 4 Nights ON → 4 Days OFF

Day Shift: 07:00–19:00 | Night Shift: 19:00–07:00

We are looking for a professional and customer-focused Security Officer to join our team for a prestigious corporate building in the heart of Manchester's Spinningfields. This role requires excellent customer service, strong situational awareness, and the ability to maintain a secure and welcoming environment for tenants, visitors, and staff. You will play a key part in front-of-house operations, access control, patrolling, emergency response, control room cover, loading bay cover. The role combines safety, service, and professionalism in a high-profile environment.

Key Responsibilities

• Greet visitors and tenants in a polite, professional manner.


• Deliver a concierge‑style service aligned with Client's expectations.


• Assist with visitor management.


• Maintain the reception area's presentation to agreed standards.


• Carry out internal and external patrols in line with assignment instructions.


• Control access and access to regresses through reception and security points.


• Monitor and manage access passes and maintain accurate records.


• Provide support in the Control Room (CCTV monitoring)


• Assist with Building Host duties, tenant engagement, and reception support.


• Conduct building-wide checks, including safety, maintenance and compliance checks.


• Respond to incidents, emergencies, alarms, and health & safety issues.


• Complete entries using the Digital Daily Occurrence Log (DOL).


• Always maintain professional presentation and high customer service standards.


• Car park management for visitors and tenants.


• Loading bay duties include dealing with collections. deliveries, tenants and contractors.

What We're Looking For

• Excellent communication skills and professional demeanour.


• Strong customer service skills.


• Ability to remain calm and act appropriately under pressure.


• High attention to detail and good observation skills.


• Proficient with basic IT (Word, Excel, Outlook).


• Reliable, punctual, and confident.

Licence Requirements

• Valid SIA Licence – Essential (Security Guarding or Door Supervisor).


• SIA CCTV (PSS) License – Preferred

Shift Pattern

4 Days ON → 4 Days OFF → 4 Nights ON → 4 Days OFF

Day Shift: 07:00–19:00 | Night Shift: 19:00–07:00

Site Environment

• Corporate office building in the heart of Spinningfields.


• High-profile tenants and VIP visitors.


• Professional engagement with building management.


• Work within a 24/7 security team structure.

Why Work with Us

• Annual performance-based bonus paid by the client


• Stable long-term core Rota.


• Premium corporate working environment.


• Training and career progression opportunities.


• Supportive management and high-performing team.


• Free on-site Parking.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

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