Workplace Experience Receptionist Host

CBRE Global Workplace Solutions (GWS); London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global provider in integrated facilities management is seeking a Workplace Experience Host in London. The role focuses on enhancing the workplace experience, greeting visitors, and providing administrative support. Ideal candidates should have 1-2 years in customer service or hospitality roles and possess strong communication skills.

Qualifications

• 1-2 years experience in Front Desk, Concierge, Hospitality, or Customer Service roles.
• Advanced communication skills to present information effectively.

Responsibilities

• Ownership of office floors to ensure the best workplace experience.
• Greets employees and conducts guest registration.
• Assists with onboarding and general administrative support.

Skills

Communication

Problem Solving

Job description

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Company Profile
CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Host

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London.

Role Summary:

• Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day.
• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking.
• Maintains a neat appearance of the reception area, conference rooms, café, and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.
• Assists with the CBRE community onboarding process, including new employee orientation, training, equipment and software ordering, workflow assistance, welcoming procedures, and first-day orientation management.
• Collaborates with IT, Maintenance, Cleaning, Helpdesk teams to ensure issues are proactively reported and addressed in line with procedures.
• Full JD can be provided upon application.

Experience Required:

• A minimum of 1-2 years related experience (e.g., Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to internal departments and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors is beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Facilities Services