F & B Host

The Rank Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading casino as an F&B Host in London, where your passion for customer service will create memorable experiences. You'll greet guests, provide exceptional service, and ensure a fun atmosphere. This is an exciting opportunity to be part of a growing team.

Qualifications

• Experience in a hospitality role.
• Ability to collaborate with the wider business.

Responsibilities

• Greet and entertain customers to create a memorable experience.
• Provide friendly and efficient service of food and beverages.
• Replenish stocks to ensure product availability.

Skills

Positive attitude

Sound communication skills

Customer experience

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

Grosvenor Casino, London W1U 8ED

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.