Workplace Experience Lead — VIP & Events

Rapportservice; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Travel & grocery discounts

Life assurance

Wellness & EAP

Learning & development

WOW Awards

Volunteer day

Job summary

Rapport Guest Services is seeking a proactive Workplace Coordinator for our client's flagship London office near Liverpool Street. You will help run daily facilities, support events, and welcome visitors and VIP guests to create a welcoming, professional environment.

Based in a 40-hour week, you will also cover reception, coordinate deliveries and onboarding, and liaise with suppliers to maintain high standards of presentation. A proactive, adaptable team player will thrive in this busy role.

Qualifications

• Proven experience using MacPro (macOS) in a professional working environment.

Responsibilities

• Carry out daily office walkarounds to maintain high standards of presentation, identify facilities issues and coordinate timely resolutions.
• Support the smooth running of office facilities and services, responding to requests through Fresh Service and liaising with relevant teams and suppliers.
• Provide a warm, professional welcome to visitors and VIP guests, supporting reception operations, guest registration and access arrangements when required.
• Coordinate incoming deliveries, parcels and food orders, ensuring efficient distribution and keeping colleagues informed of any updates or delays.
• Support the onboarding experience for new starters, including welcome communications, office tours and coordinating building access passes.
• Monitor office supplies, conduct regular stock checks and assist with replenishment, supplier feedback and vendor research.
• Maintain accurate workplace records, including daily office headcount, visitor information and guest pass allocations.
• Assist with the planning, preparation and delivery of office events, VIP visits and special occasions, including event set-up and occasional agreed additional hours.
• Help create a welcoming and engaging workplace environment by coordinating colleague celebrations, office decorations and other team initiatives.
• Work collaboratively with the Receptionist, Operations Manager and wider onsite teams, providing flexible support across reception, office management and ad-hoc workplace activities.

Skills

MacPro (macOS)

Job description

Rapport Guest Services is seeking a proactive Workplace Coordinator for our client's flagship London office near Liverpool Street. You will help run daily facilities, support events, and welcome visitors and VIP guests to create a welcoming, professional environment.

Based in a 40-hour week, you will also cover reception, coordinate deliveries and onboarding, and liaise with suppliers to maintain high standards of presentation. A proactive, adaptable team player will thrive in this busy role.