Workplace Experience Lead

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in Birmingham is seeking a Workplace Coordinator to deliver exceptional workplace experiences across a professional services environment. You will act as a key ambassador for Mitie and the client, coordinating day-to-day operations and supporting multiple service streams to ensure high standards.

The successful candidate will be highly organized with strong stakeholder management and communication skills, able to manage workloads, onboarding, and reporting while

Qualifications

• Experience working in workplace, facilities management, hospitality, customer service, or corporate environments.
• Strong organisational and administrative skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills. Stakeholder management ability.
• Commitment to delivering outstanding customer service with a proactive approach.

Responsibilities

• Support the delivery of workplace and soft services across all operational areas.
• Maintain high standards of professional, safe and welcoming environments.
• Manage and monitor work orders, escalating issues and supporting corrective actions.
• Conduct regular workplace inspections and drive continuous improvement.
• Assist with onboarding, reporting, and service performance monitoring.
• Collaborate with multiple service streams and external suppliers.

Skills

Workplace management

Facilities management

Customer service

Communication skills

Stakeholder management

Team collaboration

Organisational skills

Education

IOSH qualification (desirable)

Job description

Mitie Cleaning & Hygiene Services in Birmingham is seeking a Workplace Coordinator to deliver exceptional workplace experiences across a professional services environment. You will act as a key ambassador for Mitie and the client, coordinating day-to-day operations and supporting multiple service streams to ensure high standards.

The successful candidate will be highly organized with strong stakeholder management and communication skills, able to manage workloads, onboarding, and reporting while