Workplace Coordinator

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in Birmingham is seeking a Workplace Coordinator to deliver exceptional workplace experiences across a professional services environment. You will act as a key ambassador for Mitie and the client, coordinating day-to-day operations and supporting multiple service streams to ensure high standards.

The successful candidate will be highly organized with strong stakeholder management and communication skills, able to manage workloads, onboarding, and reporting while

Qualifications

• Experience working in workplace, facilities management, hospitality, customer service, or corporate environments.
• Strong organisational and administrative skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills. Stakeholder management ability.
• Commitment to delivering outstanding customer service with a proactive approach.

Responsibilities

• Support the delivery of workplace and soft services across all operational areas.
• Maintain high standards of professional, safe and welcoming environments.
• Manage and monitor work orders, escalating issues and supporting corrective actions.
• Conduct regular workplace inspections and drive continuous improvement.
• Assist with onboarding, reporting, and service performance monitoring.
• Collaborate with multiple service streams and external suppliers.

Skills

Workplace management

Facilities management

Customer service

Communication skills

Stakeholder management

Team collaboration

Organisational skills

Education

IOSH qualification (desirable)

Job description

Role Purpose

The Workplace Coordinator plays a vital role in delivering an exceptional workplace experience within a professional services environment. Acting as a key ambassador for both Mitie and the client, the role supports the day-to-day delivery of workplace operations, ensuring the highest standards of service, professionalism, and customer experience are consistently achieved.

The successful candidate will demonstrate a strong work ethic, excellent organisational skills, and a collaborative approach to working with colleagues, clients, and journey partners. They will foster positive stakeholder relationships, support community engagement initiatives, and work closely with multiple service streams to deliver a seamless and world-class workplace experience.

Key Responsibilities

Workplace Operations

• Support the delivery of workplace and soft services across all operational areas within Three Chamberlain Square.
• Ensure all workplace environments are maintained to a consistently high standard, creating a professional, safe, and welcoming experience for colleagues, clients, and visitors.
• Manage and monitor work orders through the internal work order system, ensuring issues are progressed, communicated, and closed within agreed service levels. Escalate reoccurring service issues and support corrective action plans.
• Conduct regular workplace inspections and audits, identifying opportunities for continuous improvement and proactively resolving issues.
• Support the implementation of workplace initiatives, office moves, projects, and operational changes.
• Support with workplace communications and campaigns.
• Welcoming new joiners and coordinating onboarding experiences.
• Support the production of weekly and monthly operational performance reports.
• Monitor service performance against KPIs and SLAs.

Stakeholder & Community Engagement

• Build and maintain strong relationships with key stakeholders at all levels of the business.
• Act as a visible and approachable point of contact for workplace-related matters.
• Support the development of an engaged workplace community through events, activations, wellbeing initiatives, and communication activities.
• Promote a culture of collaboration, inclusion, and service excellence across the workplace.

Service Excellence

• Deliver and maintain a world class service standard, aligning with our Hospitality Assured principles.
• Continuously seek opportunities to enhance the workplace experience and improve customer satisfaction.
• Ensure all service delivery aligns with contractual obligations, client expectations, and Mitie service standards.
• Proactively communicate with stakeholders, managing expectations and providing timely updates on workplace matters.

Collaboration & Teamwork

• Work collaboratively with other service streams including Guest Services, Hospitality, Cleaning, Security, Engineering, and external suppliers.
• Support a "One Team" culture by promoting effective communication and partnership across all workplace functions.
• Share best practice and contribute positively to team objectives and continuous improvement initiatives.
• Provide operational support and cover across workplace functions where required.

Health, Safety & Compliance

• Support the implementation of Health, Safety, Environment and Quality (HSEQ) policies and procedures.
• Identify and report hazards, incidents, and workplace risks, taking appropriate action where necessary.
• Assist with workplace inductions, emergency preparedness activities, and business continuity processes.
• Ensure compliance with company policies, client standards, and relevant legislation.
• Support the wider resilience team with access control management.
• Assist with the preparation and delivery of all internal and external audits.
• Track actions arising from audits, inspections, and client reviews.

Essential

Skills & Experience

• Experience working within workplace, facilities management, hospitality, customer service, or corporate environments.
• Strong organisational and administrative skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills.
• Strong stakeholder management and relationship-building capability.
• Demonstrable commitment to delivering outstanding customer service.
• Self-motivated with a proactive and solution-focused approach.
• Strong attention to detail and ability to work independently while contributing effectively to a wider team.

Desirable

• Experience within a professional services environment.
• Knowledge of health and safety requirements within a corporate workplace.
• IOSH qualification or willingness to work towards one.
• Experience supporting workplace events, community engagement, or employee experience initiatives.

Personal Attributes

The Successful Candidate Will

• Demonstrate a strong work ethic and positive attitude.
• Be highly organised and able to prioritise competing demands.
• Thrive in a collaborative, team-oriented environment.
• Be passionate about creating exceptional workplace experiences.
• Build credibility and trust with stakeholders at all levels.
• Take ownership of issues and follow through to successful resolution.
• Show initiative and continuously look for ways to improve services and processes.
• Embody Mitie's values and commitment to service excellence in everything they do.
• Demonstrate flexibility and willingness to support out of hours events.
• Has a keen eye for detail.

What Success Looks Like

• Consistently delivers a world class workplace experience.
• Strong stakeholder and community engagement across the office.
• High levels of customer satisfaction and service performance.
• Effective management and resolution of work orders and operational issues.
• Positive contribution to workplace culture, operational excellence, and continuous improvement.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.