Head of Workplace Experience

Mitie Group plc.; Reading; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Mitie Signature seeks an inspiring Head of Workplace Experience to lead transformation across a national portfolio, shaping environments where people feel welcomed, connected and inspired. You\'ll partner with senior clients and service teams to drive culture, service excellence and continuous improvement, balancing safety, compliance and commercial performance across locations.

You will build high-performing teams, develop future leaders, and embed a culture of innovation that becomes a

Qualifications

• Leadership experience in Workplace Experience, Facilities Management or related fields.
• Proven track record of leading multi-site operations and teams.
• Strong stakeholder management and relationship-building abilities.

Responsibilities

• Shape workplace experiences across multiple locations and drive improvements.
• Lead, coach and develop workplace experience teams.
• Balance customer experience, operational excellence and commercial performance.
• Translate stakeholder feedback into meaningful improvements.

Skills

Leadership

Stakeholder management

Strategic thinking

People development

Commercial awareness

Communication skills

Job description

Head of Workplace Experience

Creating the #1 workplaces that #1 people remember.

At Mitie Signature, we believe workplaces are remembered not because they simply operate well, but because of how they make people feel.

We're looking for an exceptional Head of Workplace Experience to lead the next chapter of our workplace experience transformation across a national portfolio.

This is a rare opportunity to shape workplace experience across multiple locations, bringing together hospitality, workplace services, customer experience, operational excellence and culture to create workplaces that people genuinely want to be part of.

The Opportunity

As Head of Workplace Experience, you'll lead the delivery and evolution of our workplace experience strategy across a diverse national estate.

Working closely with senior clients, operational leaders and wider service teams, you'll ensure we create environments where colleagues, customers and visitors feel welcomed, connected and inspired.

This is a highly visible leadership role where you'll influence culture, service delivery, innovation and transformation while ensuring operational, commercial and compliance excellence remains at the heart of everything we do.

What You’ll Do

Shape Workplace Experiences

• Lead the implementation and evolution of workplace experience across multiple locations.
• Create memorable experiences that improve connection, engagement and workplace pride.
• Use insight, feedback and data to drive continuous improvement.
• Bring innovative ideas to life that enhance the colleague and visitor journey.

Inspire High-Performing Teams

• Lead, coach and develop workplace experience teams.
• Build a culture of accountability, ownership and empowerment.
• Develop future leaders and succession talent.
• Champion recognition, engagement and employee development.

Deliver Seamless Service Excellence

• Drive collaboration across multiple service lines.
• Ensure workplace experience is everyone's responsibility.
• Embed consistent standards across all locations.
• Balance customer experience, operational excellence and commercial performance.

Build Strategic Partnerships

• Develop trusted relationships with senior stakeholders.
• Act as a credible voice for workplace experience and service excellence.
• Translate stakeholder feedback into meaningful improvements.
• Represent Mitie with professionalism and confidence.

Ensure Safe, Compliant Environments

• Champion a proactive safety culture.
• Maintain strong governance, compliance and risk management.
• Ensure contractual obligations and performance standards are achieved.
• Drive continuous improvement through performance insight and operational discipline.

About You

• You are an inspiring and commercially aware leader who understands that exceptional workplace experiences are created through great people, strong leadership and operational excellence.
• You are equally comfortable presenting to senior stakeholders, leading transformation programmes, coaching leaders or engaging with frontline teams.
• You are naturally curious, customer-focused and motivated by making a positive difference.

You'll Bring

• Leadership experience within Workplace Experience, Facilities Management, Hospitality, Customer Experience or Integrated Facilities Management.
• Experience leading complex multi-site operations.
• Strong stakeholder and relationship management capability.
• Experience delivering transformation and cultural change.
• Commercial awareness and operational credibility.
• Experience developing and leading high-performing teams.
• A passion for innovation, continuous improvement and service excellence.

Why Join Us?

This is an opportunity to influence the future of workplace experience within one of the UK's leading facilities management and workplace services organisations.

You will have the autonomy to shape strategy, inspire teams, drive innovation and create workplaces that become benchmarks for excellence.

Together We'll Create

• Exceptional workplace experiences.
• Highly engaged and empowered teams.
• Strong client and stakeholder partnerships.
• Outstanding operational performance.
• A culture of innovation and continuous improvement.
• Workplaces that people remember for all the right reasons.