Workplace Experience Host & Community Concierge

Knotel; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Workplace Experience Host at Knotel is the heartbeat of the building, delivering warm welcomes and personal touches that make occupiers feel valued. You will engage with occupants, guests and spaces across reception, shared areas and meeting rooms, anticipating needs and solving queries with calm, professional hospitality.

You'll collaborate with the Facilities and Workspace teams to keep the environment safe, well presented and running smoothly, while enhancing daily life through thoughtful

Qualifications

• Experience in hospitality, customer-facing roles or clubs.
• Strong communication and interpersonal skills.
• Proactive, friendly and attentive to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Create a warm, confident and personalised welcome for every occupier, guest and visitor.
• Act as the go-to person in the building, taking ownership of questions and requests from first contact through to resolution.
• Maintain a visible presence beyond reception, regularly engaging with occupiers across shared spaces and offices.
• Bring first-class hospitality to every interaction, finding thoughtful solutions and looking for appropriate opportunities to exceed expectations.
• Support visitor journeys, meeting-room experiences and key moments in the building so that arrivals, transitions and departures feel seamless.
• Handle complaints or sensitive situations calmly and empathetically, restoring confidence and ensuring agreed follow-up actions are completed.
• Develop genuine relationships with occupiers and become knowledgeable about their teams, working patterns, preferences and important moments.
• Support and deliver a varied programme of building events, activations and wellbeing or community initiatives, from planning and promotion to hosting and feedback.
• Create small, relevant moments of delight that make the workplace feel considered and human, including celebrations, recognition and local recommendations.
• Promote building amenities, services and events in an engaging way, encouraging participation and helping occupiers gain maximum value from the workplace.
• Connect people and organisations where appropriate, helping to create a welcoming community and a sense of belonging within the building.
• Open and close the building as required, ensuring reception, shared spaces and key occupier touchpoints are clean, organised, stocked and ready for the day.
• Complete regular experience-led walkthroughs, viewing the building through an occupier's eyes and checking presentation, comfort, cleanliness, signage, lighting, temperature, washrooms, lifts and access control.
• Maintain a polished reception and shared-space environment, including prompt handling of post, packages, deliveries and occupier notifications.
• Coordinate the day-to-day activity and standards of the cleaning team, raising and following through on any issues with the relevant contractor or manager.
• Work closely with the Facilities Manager and to report faults, monitor progress and keep affected occupiers informed in clear, timely language.
• Remain knowledgeable about building activity, planned works, local amenities and service changes so that information is accurate and proactive.

Skills

Hospitality focus

Customer service

Communication skills

Freshdesk

Google Workspace

Job description

The Workplace Experience Host at Knotel is the heartbeat of the building, delivering warm welcomes and personal touches that make occupiers feel valued. You will engage with occupants, guests and spaces across reception, shared areas and meeting rooms, anticipating needs and solving queries with calm, professional hospitality.

You'll collaborate with the Facilities and Workspace teams to keep the environment safe, well presented and running smoothly, while enhancing daily life through thoughtful