Workplace Experience Concierge

Sodexo; Milton; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24/7 virtual GP service

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is seeking a Workplace Experience Host at our Cambridge site to deliver a professional, welcoming front-of-house experience for employees and visitors. You will manage reception tasks, support facilities services, and coordinate meetings and events, ensuring seamless daily operations.

This role requires strong customer service, multi-tasking, and cultural awareness to engage with international guests. A proactive, team-oriented approach and familiarity with MS Office are essential.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Experience in customer-facing, hospitality, reception, facilities or workplace environments.
• Ability to manage multiple priorities and stay calm in a busy environment.
• Cultural awareness and confidence interacting with international visitors and stakeholders.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide a professional, welcoming and customer-focused front-of-house experience.
• Support the IFM Manager in delivering contracted facilities management services and maintaining high service standards.
• Manage helpdesk requests and ensure queries and issues are followed up and resolved promptly.
• Coordinate visitor management and ensure reception and workplace areas are maintained to a high standard.
• Support meeting room management, including bookings, room readiness and AV coordination.
• Assist with hospitality services, events and special functions, including room set-up and clear-down.
• Support access badge production, including issuing and deleting badges as required.
• Liaise professionally with clients, landlords, contractors, suppliers and other service providers.
• Support international visitors and guests, demonstrating cultural awareness and clear communication.
• Identify and report workplace hazards and support Health & Safety compliance.
• Maintain workplace documentation, records and compliance information.
• Support emergency response, business continuity and Health & Safety initiatives.
• Act as a key point of contact for workplace and facilities enquiries when the IFM Manager is absent.
• Contribute to continuous improvement initiatives and help identify opportunities to enhance the workplace experience.
• Undertake reasonable ad-hoc duties in support of the client and management team.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organisational skills

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Sodexo is seeking a Workplace Experience Host at our Cambridge site to deliver a professional, welcoming front-of-house experience for employees and visitors. You will manage reception tasks, support facilities services, and coordinate meetings and events, ensuring seamless daily operations.

This role requires strong customer service, multi-tasking, and cultural awareness to engage with international guests. A proactive, team-oriented approach and familiarity with MS Office are essential.