Workplace Exp Supervisor

CBRE Group, Inc.; Reading; On-site; GBP 38,000 - 58,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Lead to manage the Reading and White City sites, delivering exceptional service and driving the workplace agenda across the client portfolio.

You will lead KPI delivery, coordinate events and large meetings, coach the Reading team, and partner with stakeholders and contractors to raise standards, modernise facilities, and ensure end-to-end quality of service.

Qualifications

• 4+ years of relevant experience in Front Desk, Concierge, Hospitality, Workplace Experience or Customer Service.
• Previous line management experience.
• Experience organising and managing events and large meetings.
• Proficient in Microsoft Office.
• Strong customer-service mindset and high standards of delivery.
• Ability to inspire others and support new ideas and initiatives.
• Comfortable working with changing demands and deadlines.
• Strong understanding of customer needs.
• Ability to analyse data, identify trends and communicate clear action plans.
• Excellent written and verbal communication skills.
• Ability to think strategically and work independently.
• Strong problem-solving skills.

Responsibilities

• Lead KPI delivery across Reading and White City sites, including service quality and workplace experience.
• Ensure high-quality operational service delivery and adherence to standards.
• Collaborate with stakeholders to drive the workplace modernisation strategy.
• Provide administrative support, coordinating meetings and managing workplace equipment and supplies.
• Lead workplace initiatives and create a forward plan with onsite teams.
• Oversee onsite events and large meetings from planning to delivery.
• Foster a One Team culture and build strong stakeholder relationships.
• Line-manage the Reading Workplace team and support site-wide projects.
• Coordinate with contract partners to maintain consistent standards.
• Coach and develop the Workplace team in Workplace Experience.
• Translate customer requirements into clear delivery plans.
• Support planned and reactive maintenance with Account Engineering.

Skills

Line management

Events management

Customer service

Data analysis

Communication

Strategic thinking

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Lead to join our team across Reading and White City.

The individual will be a key point of contact for the client and customers, supporting and driving the workplace agenda. The successful candidate will have exceptional interpersonal skills, a passion for continuous improvement and innovation, and an analytical mindset.

We are looking for someone who can collaborate effectively, champion change throughout the workplace modernisation journey, and genuinely enjoys anticipating and responding to the needs of others. A warm, professional demeanour and strong desire to collaborate are essential.

Role Summary

• Lead KPI delivery across the sites, including PPM, QHSE and Workplace Experience.
• Ensure high-quality operational service delivery.
• Work with stakeholders to drive the workplace modernisation strategy.
• Provide administrative support, including meeting coordination, workplace equipment and supply management.
• Lead workplace initiatives and create a forward planner with onsite teams.
• Lead and oversee onsite events, ensuring seamless end-to-end delivery.
• Promote a strong One Team culture.
• Build strong relationships with stakeholders to understand future requirements and incorporate them into service delivery.
• Line-manage the Reading Workplace team.
• Support building and site-wide projects and initiatives.
• Work with contract partners to drive consistent standards.
• Coach and develop the Workplace team in Workplace Experience.
• Understand customer requirements and translate them into clear delivery plans.
• Work closely with the Account Engineering team to support planned and reactive maintenance delivery.
• Provide high-quality support and act as a trusted advisor to customers.
• Promote site activities and the wider Facilities Management services.

Experience Required

• Minimum 4 years of relevant experience, ideally within Front Desk, Concierge, Hospitality, Room Management, Workplace Experience or Customer Service.
• Previous line management experience.
• Experience organising and managing events and large meetings.
• Proficient in Microsoft Office.
• Strong customer-service mindset and high standards of delivery.
• Ability to inspire others and support new ideas and initiatives.
• Comfortable working with changing demands and deadlines.
• Strong understanding of customer needs.
• Ability to analyse data, identify trends and communicate clear action plans.
• Excellent written and verbal communication skills.
• Ability to think strategically and work independently.
• Strong problem-solving skills.