Workplace Experience Coordinator

CBRE Group, Inc.; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience professional in the United Kingdom to join our facilities team.

The role blends front-of-house reception duties with operational support to maintain a safe, functional and welcoming London environment for visitors and staff. You will manage calls and mail, coordinate meeting rooms, handle access passes, liaise with vendors, assist with safety checks, and contribute to space planning and minor installations.

Job description

Role Summary:

This Workplace experience role combines front-of-house reception duties with operational support for facilities management. The successful candidate will be the first point of contact for visitors and staff, while also playing a key role in maintaining the safety, functionality, and efficiency of the London environment. This position is ideal for someone looking to grow within facilities management while maintaining a strong customer service presence.

Key Responsibilities:

• Serve as the primary point of contact for all visitors, ensuring a professional and welcoming experience.
• Manage switchboard operations, directing calls and messages appropriately.
• Maintain a clean, organized, and presentable reception area at all times.
• Coordinate meeting room bookings, set-ups, and AV support as required.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Maintain visitor logs and issue access passes in line with security protocols.
• Support internal communications and announcements for campus-wide updates.
• Conduct daily walkthroughs of the premises to identify and report maintenance issues.
• Assist with coordination of planned and reactive maintenance activities.
• Issuing of Security passes – ensuring that the correct data has been recorded and placed on tracker
• Conduct weekly security pass audits
• Monitor and replenish stock levels of office supplies, cleaning products, and first aid kits.
• Support compliance with health & safety regulations, including fire safety checks, risk assessments, and incident reporting.
• Liaise with external contractors, vendors, and service providers to ensure timely and quality service delivery.
• PPM Schedule Management
• Client reporting
• Event Management – start to end
• PO Management
• Assist with space planning, office moves, and minor furniture installations.
• Maintain accurate records of maintenance logs, service reports, and compliance documentation.
• Support sustainability initiatives and waste management practices across the site.
• Hours: 08:00am - 17:00pm

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.