Workplace Experience Coordinator- FTC

CBRE; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Coordinator on a 1-year fixed term contract. The role delivers a world-class customer service experience to employees and guests in a designated building.

You will be the first point of contact, assist with events and activities, coordinate services, and ensure security procedures are followed, while maintaining strong organizational skills and professional communication.

Qualifications

• Up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Strong communication skills and a customer service mindset.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• First point of contact for visitors; issue passes and follow security protocols.
• Answer the telephone professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services including mail, supplies, onboarding.
• Acknowledge inquiries or complaints; provide solutions in a customer-service manner.
• Organize and manage on-site events; secure space, setup, teardown, and supplies.
• Follow security and emergency procedures; notify appropriate parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team; follow manager directions.
• Apply defined duties and procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Communication

Organizational skills

Tools

Microsoft Office

Word

Excel

Outlook

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis.

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Please Note: This role is a 1-year fixed term contract.

Key Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Experience Required

• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.