Workplace Delivery Officer

UK Regulators' Network; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Ofgem in London is seeking an Estates Administrator to join the Estates Function on-site five days a week. You will build relationships across Ofgem and with external service providers, acting as a trusted point of contact for colleagues who use and support the workplace.

The role requires strong customer service, excellent organisational skills, and clear communication. You will manage a varied workload, apply IT skills, and demonstrate attention to detail with a practical, proactive approach.

Qualifications

• Strong customer service and organisational skills.
• Approachable manner and ability to manage a varied workload.
• Clear communication and good IT capabilities.
• Excellent attention to detail with initiative and a practical approach.
• First Aid and Incident Control Manager trained.

Responsibilities

• Build relationships across Ofgem and with external service providers.
• Act as a trusted point of contact for workplace users and supporters.
• Take ownership, solve problems and make a tangible difference for colleagues.
• Contribute to the wider Estates and Workplace team.
• Maintain a consistently positive workplace experience.
• Support flexible working and on-site facilities management.

Skills

Customer service

Organisational skills

Clear communication

IT capabilities

Attention to detail

Initiative

First Aid trained

Incident Control Manager trained

Job description

Ofgem

The energy regulator for Great Britain, https://www.ofgem.gov.uk/about-us/working-ofgem

Requirements of the role

We’re offering a permanent role with the chance to become a visible and valued part of the working day for colleagues across our London office. You’ll join our Estates Function, helping create an engaging workplace where people have the environment and support they need to work effectively. Based on site five days a week, you’ll play an important part in maintaining a consistently positive workplace experience.

This is a varied role where you’ll build relationships across Ofgem and work closely with external service providers, becoming a trusted point of contact for the people who use and support our workplace. You’ll have the scope to take ownership, solve problems and make a tangible difference to colleagues every day, while contributing to the wider success of our Estates and Workplace team.

We’re looking for someone with strong customer service and organisational skills, an approachable manner and the ability to confidently manage a varied and changing workload. You’ll combine clear communication and good IT capabilities with excellent attention to detail, initiative and a practical approach to resolving workplace issues. Additionally, you will need to be First Aid and Incident Control Manager trained.

Location

• London

Contract type

• Full time, Permanent

Profession

• Administrator, Communications, Corporate, Energy, Operations, Regulation, Stakeholder Engagement

Working pattern

• Flexible working

Closing Date

• 19/10/2026