Facilities & Workplace Experience Lead (London)

UK Regulators' Network; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Ofgem in London is seeking an Estates Administrator to join the Estates Function on-site five days a week. You will build relationships across Ofgem and with external service providers, acting as a trusted point of contact for colleagues who use and support the workplace.

The role requires strong customer service, excellent organisational skills, and clear communication. You will manage a varied workload, apply IT skills, and demonstrate attention to detail with a practical, proactive approach.

Qualifications

• Strong customer service and organisational skills.
• Approachable manner and ability to manage a varied workload.
• Clear communication and good IT capabilities.
• Excellent attention to detail with initiative and a practical approach.
• First Aid and Incident Control Manager trained.

Responsibilities

• Build relationships across Ofgem and with external service providers.
• Act as a trusted point of contact for workplace users and supporters.
• Take ownership, solve problems and make a tangible difference for colleagues.
• Contribute to the wider Estates and Workplace team.
• Maintain a consistently positive workplace experience.
• Support flexible working and on-site facilities management.

Skills

Customer service

Organisational skills

Clear communication

IT capabilities

Attention to detail

Initiative

First Aid trained

Incident Control Manager trained

Job description

Ofgem in London is seeking an Estates Administrator to join the Estates Function on-site five days a week. You will build relationships across Ofgem and with external service providers, acting as a trusted point of contact for colleagues who use and support the workplace.

The role requires strong customer service, excellent organisational skills, and clear communication. You will manage a varied workload, apply IT skills, and demonstrate attention to detail with a practical, proactive approach.