Service Desk Analyst

UK Regulators' Network; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Ofgem in London is seeking a Service Desk Analyst to provide first-line technical support across departmental IT applications and services. You will help ensure smooth operation of end-user computing, devices, and standard IT equipment, working with colleagues to resolve incidents and service requests.

The role requires hands-on on-site support with an enhanced office presence (60% in the office) to ensure efficient operations and user satisfaction, within a flexible hybrid working pattern.

Qualifications

• Provides first-line technical support across departmental IT applications and services.
• Supports end-user computing, multi-function devices and standard IT equipment.
• Resolves incidents and service requests with a focus on customer satisfaction.

Responsibilities

• Deliver first-line IT support to staff across IT applications and services.
• Assist in maintaining end-user devices and standard IT equipment in offices.
• Collaborate with colleagues to resolve incidents and requests efficiently.
• Maintain high levels of customer satisfaction and support in aHybrid setup.

Job description

Ofgem

The energy regulator for Great Britain, https://www.ofgem.gov.uk/about-us/working-ofgem

Requirements of the role

As a Service Desk Analyst, you will provide first-line technical support across departmental IT applications and services. You will help ensure the smooth operation of end-user computing, multi-function devices, and standard IT equipment. You will work collaboratively with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. Due to the operational nature of the role and on-site hands-on support provided by the team to OFGEM's staff and the smooth running of the offices and estates, there will be a requirement for an increased office presence compared to the company Hybrid Working Policy (60% per week in office attendance)

View on member website

View

Location

London

Contract type

Full time, Permanent

Profession

Administrator, Analysis, Corporate, Customer support, Data analyst, Digital, Energy, Regulation

Working pattern

Flexible working, Hybrid

Closing Date

11/10/2026