Workplace Coordinator

ISS; Leeds; On-site; GBP 12,000 - 17,000; Part time

Job summary

ISS is seeking a part-time Workplace Coordinator to join a job share arrangement, working Thursdays and Fridays 8:00am–4:30pm in a shared tenancy office environment in Leeds. You will deliver a world-class front of house and facilities management service and act as the key contact for workplace-related matters.

Responsibilities include managing front of house, meeting room bookings, visitor and contractor management, and coordinating with facilities teams to ensure smooth daily operation.

Qualifications

• Previous experience in hospitality, front of house, workplace, or facilities management.
• Experience using workplace booking systems such as Condeco or similar platforms.
• Strong IT skills including Microsoft Office and diary management systems.
• Excellent written and verbal communication skills.
• Strong customer service with ability to engage senior stakeholders.
• Self-motivated with ability to work independently and manage multiple tasks.
• Calm, professional and level-headed under pressure.

Responsibilities

• Deliver front of house and workplace experience for employees, visitors and contractors.
• Support day-to-day site operations and ensure smooth workplace services.
• Act as primary contact for facilities management queries.
• Review helpdesk work orders and drive timely completion.
• Escalate building and facilities issues to relevant teams.
• Manage meeting room bookings and hospitality needs using booking systems.
• Support visitor and contractor management and security pass administration.
• Build relationships with stakeholders and provide excellent service.

Skills

Front of house

Facilities management

Customer service

Stakeholder engagement

Diary management

Tools

Condeco

Microsoft Office

Job description

We are seeking a Workplace Coordinator to join a job share arrangement, working Thursday and Friday from 8:00am to 4:30pm within a shared tenancy office environment. This is a hands-on role supporting the smooth day-to-day operation of a busy workplace with approximately 98 desks., We are looking for a professional and customer-focused individual who can deliver a world-class front of house and facilities management service. The successful candidate will take ownership of a variety of responsibilities across facilities, hospitality, stakeholder engagement and operational support, while acting as a key point of contact for workplace-related matters.

Key Responsibilities

• Deliver a professional front of house and workplace experience for employees, visitors and contractors.
• Support the day-to-day operational management of the site and ensure the smooth running of workplace services.
• Act as the primary contact for facilities management-related queries and issues.
• Review and monitor helpdesk work orders, driving completion within agreed service levels.
• Escalate building and facilities issues to the relevant facilities management teams when required.
• Manage meeting room bookings and hospitality requirements using workplace booking systems.
• Support visitor management, contractor management and security pass administration in line with agreed processes.
• Build and maintain positive relationships with stakeholders while providing excellent customer service.
• Previous experience within a hospitality, front of house, workplace, or facilities management environment.
• Experience using workplace booking systems such as Condeco, or similar facilities management platforms.
• Strong IT skills, including Microsoft Office and diary management systems.
• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to engage confidently with senior stakeholders.
• Self-motivated with the ability to work independently and manage multiple responsibilities.
• Proven problem-solving skills and the ability to resolve issues effectively.
• Calm, professional and level-headed when working under pressure.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.