Workplace Operations Coordinator

Mitie Group plc.; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Mitie Group plc. in Leeds is seeking a proactive Workplace Operations Coordinator to support multiple locations, delivering on-site workplace services and customer-facing interactions.

You will coordinate recruitment, HR and payroll admin, audits and reporting, and travel between Leeds, Manchester, Chester and Halifax; strong organisational skills and calm under pressure are essential. This role blends front-of-house delivery with business support across sites, helping to create a welcoming and

Qualifications

• Calm, confident and adaptable under pressure.
• Strong organisational and administrative skills with attention to detail.
• Excellent written and verbal communication; able to engage stakeholders at all levels.
• Tech-savvy with Microsoft Teams, Outlook and Excel.
• Willingness to travel regularly between Leeds, Manchester, Chester and Halifax.

Responsibilities

• On-site delivery including reception, visitor check-in and navigation across sites.
• Coordinate meeting-room and event-space setups and AV support.
• Manage mailroom tasks and distribution of mail.
• Provide first-fix AV support and front-of-house assistance.
• Support recruitment, onboarding, HR and payroll administration.
• Schedule teams and rotas to ensure cover across locations.
• Complete site audits, compliance checks and reporting; drive improvements.

Skills

Customer service

Recruitment coordination

HR & payroll administration

Scheduling / rotas

Audits & reporting

Communication

MS Teams usage

Outlook usage

Excel usage

Tools

Microsoft Teams

Outlook

Excel

Job description

We're looking for a proactive, highly organised and adaptable Workplace Operations Coordinator to join this prestigious corporate banking account in a unique role.

This is an exciting opportunity for someone who enjoys variety, autonomy and building relationships across multiple locations. Acting as a flexible support resource across Leeds, Manchester, Chester and Halifax, you'll provide workplace operational support wherever it is needed most, helping to maintain exceptional service standards and ensuring a seamless workplace experience for colleagues, visitors and stakeholders.

This is more than a traditional Workplace Operations Coordinator role. Customer facing experience delivery come first, combined with focused business support and administration. Alongside our on-site teams, you'll also support the wider Guest Services team with recruitment, HR and payroll administration, reporting, scheduling, audits and improvement activity.

You’ll bring energy, sound judgement and a calm approach when priorities compete. Regular travel between locations is essential, so you’ll need the flexibility, confidence, and enthusiasm to work across multiple sites; travel costs are covered through our internal booking system.

Key Responsibilities

On-site workplace delivery

• Create workplaces that feel safe, seamless, professional and welcoming every day.
• Deliver a warm, professional reception service, welcoming and checking in visitors and helping them navigate the workplace.
• Be the friendly, visible point of contact for colleague and stakeholder queries, taking ownership through to resolution.
• Coordinate and deliver meeting-room and event-space setups while keeping shared spaces looking their best.
• Provide first-fix AV support in meeting rooms and event spaces.
• Manage day-to-day mailroom tasks, including receiving, logging and distributing incoming mail, and processing outgoing mail.
• Step in where needed across Leeds, Manchester, Chester and Halifax, supporting on-site teams, Facilities Managers and service partners.

Operational support

• Keep recruitment moving, coordinating interviews, candidate communications and onboarding administration.
• Take accurate, confidential HR meeting notes and stay on top of HR and payroll administration.
• Coordinate team schedules and rotas to keep the right cover in place across locations.
• Complete site audits, compliance checks and reporting, following actions through to completion.
• Support presentations, communications and improvement activity, keeping competing operational and business needs on track.

Demonstrable customer experience in hospitality or a corporate workplace, with a real passion for great service.

Requirements & Qualifications

• A calm, confident and adaptable approach, with the ability to thrive under pressure and prioritise competing demands.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills, with the confidence to work with stakeholders at every level, and adapt your style appropriately.
• Tech-savvy and confident using Microsoft Teams, Outlook and Excel to communicate, coordinate and keep work on track.
• Ready and flexible to travel regularly between Leeds, Manchester, Chester and Halifax.

At Signature, we're passionate about people and creating workplace experiences that feel effortless, welcoming and memorable. Join a supportive, energetic team where you can make a visible difference on-site while becoming a trusted part of the operation behind the scenes.