Workplace Assistant

DWF Law LLP; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

DWF Law LLP in Liverpool is seeking a proactive Workplace and Front of House Assistant to be the first point of contact for internal and external stakeholders. You will welcome guests, manage meeting rooms, handle mail, stock control and facilities tasks in a fully office-based role.

The position demands strong organisation, excellent customer service and clear communication, with a rota-based 7:30am-4:30pm/8:00am-5:00pm/9:00am-6:00pm schedule. On-site, friendly team.

Qualifications

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Be highly organised and able to remain calm under pressure.
• Maintains high standards of performance by identifying and creating self-development opportunities.
• Excellent customer service is essential.
• Verbal and written communication skills are essential.
• High level of computer literacy.

Responsibilities

• Ownership for the delivery of outstanding customer service at all times to both external and internal customers.
• Develop an understanding of mail room services including processing and distribution of emails and physical inbound/outbound mail.
• Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting.
• Liaise with third party suppliers regarding maintenance, planned and reactive.
• Complete daily floor walk checks and general maintenance to a high standard.
• Ensure compliance with health and safety regulations.
• Conduct regular safety checks and address potential hazards.

Skills

Front of House experience

Customer Service

Workplace Facilities

Organised

Calm under pressure

Self-development

Excellent Customer Service

Communication skills

Computer literacy

Job description

Why join us?

As a Workplace and Front of House Assistant, you will be the first point of contact for internal and external stakeholders. We pride ourselves on providing exceptional service, and we are looking for someone who shares that passion and commitment.

Your role will involve greeting guests, managing meeting rooms, stock control, handling both incoming and outgoing mail, dealing with POs, basic office maintenance/facilities management and other general queries.

If you're enthusiastic, organised, and ready to be the face of our business, we want to hear from you!

This is an exciting role within an adapting work environment. It will be both challenging and rewarding and will allow you to gain and develop a broad variety of different skills.

The working hours for this role are either 7:30am - 4:30pm, 8:00am - 5:00pm, 9.00am to 6.00pm on a rota basis and will be fully office based.

Responsibilities

• Ownership for the delivery of outstanding customer service at all times to both external and internal customers. Providing a first-class service with a "can do" attitude at all times.
• Develop an understanding of all mail room services to include the processing and distribution of emails and physical inbound/outbound mail
• Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting is carried out.
• Liaise with third party suppliers regarding both planned and reactive maintenance.
• Complete daily floor walk checks and activities as well as providing general maintenance to a high standard
• Ensure compliance with health and safety regulations.
• Conduct regular safety checks and address any potential hazards.

What will help you succeed in this role?

Essential

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Be highly organised and be able to remain calm and perform well under pressure.
• Maintains high standards of performance by identifying and creating self-development opportunities.
• Excellent Customer Service is essential
• Communication skills both verbal and written are essential for this role.
• A high level of computer literacy is essential.

Desirable

• Previous experience in a corporate/office environment.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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