Front of House & Facilities Coordinator

DWF Law LLP; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

DWF Law LLP in Liverpool is seeking a proactive Workplace and Front of House Assistant to be the first point of contact for internal and external stakeholders. You will welcome guests, manage meeting rooms, handle mail, stock control and facilities tasks in a fully office-based role.

The position demands strong organisation, excellent customer service and clear communication, with a rota-based 7:30am-4:30pm/8:00am-5:00pm/9:00am-6:00pm schedule. On-site, friendly team.

Qualifications

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Be highly organised and able to remain calm under pressure.
• Maintains high standards of performance by identifying and creating self-development opportunities.
• Excellent customer service is essential.
• Verbal and written communication skills are essential.
• High level of computer literacy.

Responsibilities

• Ownership for the delivery of outstanding customer service at all times to both external and internal customers.
• Develop an understanding of mail room services including processing and distribution of emails and physical inbound/outbound mail.
• Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting.
• Liaise with third party suppliers regarding maintenance, planned and reactive.
• Complete daily floor walk checks and general maintenance to a high standard.
• Ensure compliance with health and safety regulations.
• Conduct regular safety checks and address potential hazards.

Skills

Front of House experience

Customer Service

Workplace Facilities

Organised

Calm under pressure

Self-development

Excellent Customer Service

Communication skills

Computer literacy

Job description

DWF Law LLP in Liverpool is seeking a proactive Workplace and Front of House Assistant to be the first point of contact for internal and external stakeholders. You will welcome guests, manage meeting rooms, handle mail, stock control and facilities tasks in a fully office-based role.

The position demands strong organisation, excellent customer service and clear communication, with a rota-based 7:30am-4:30pm/8:00am-5:00pm/9:00am-6:00pm schedule. On-site, friendly team.