Front of House & Office Services Assistant

DWF; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Job summary

DWF is seeking a Workplace and Front of House Assistant to welcome and assist guests, manage mail and meeting rooms, and support general office facilities from an office-based location in Liverpool.

You will handle mail, POs, and day-to-day facilities tasks, ensuring high service levels and safety compliance in a professional environment. This role requires strong organisation and communication skills.

Qualifications

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Be highly organised and able to remain calm under pressure.
• Maintains high standards of performance and self-development.
• Excellent Customer Service is essential.
• Verbal and written communication skills essential.
• A high level of computer literacy is essential.

Responsibilities

• Ownership for the delivery of outstanding customer service at all times to both external and internal customers.
• Develop an understanding of all mail room services to include the processing and distribution of emails and physical inbound/outbound mail
• Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting is carried out.
• Liaise with third party suppliers regarding both planned and reactive maintenance.
• Complete daily floor walk checks and activities as well as providing general maintenance to a high standard
• Ensure compliance with health and safety regulations.
• Conduct regular safety checks and address any potential hazards.

Skills

Front of House

Customer Service

Organisation

Communication

Computer literacy

Tools

MS Office

Job description

DWF is seeking a Workplace and Front of House Assistant to welcome and assist guests, manage mail and meeting rooms, and support general office facilities from an office-based location in Liverpool.

You will handle mail, POs, and day-to-day facilities tasks, ensuring high service levels and safety compliance in a professional environment. This role requires strong organisation and communication skills.