Workplace host

Cushman & Wakefield; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cushman & Wakefield in London is seeking a proactive Workplace Host to deliver a first-class visitor and colleague experience across the building. You will manage front desk duties, coordinate with contractors, maintain a safe and tidy environment, and support daily operations with a courteous, professional approach.

Key responsibilities include conducting daily health and safety checks, logging faults, greeting guests, and fostering a collaborative, "one team" culture at the workplace.

Qualifications

• Solid educational background.
• Customer service background essential.
• Proficient IT skills: Outlook, Excel, Word.

Responsibilities

• Conduct daily walkarounds and log faults for prompt resolution.
• Quality check paperwork to ensure audit and operational standards.
• Maintain clear communication by attending operational meetings and liaising with the wider team.
• Adhere to Health, Safety, and Environmental policies to promote a safe working environment.
• Build relationships with clients, customers and vendors to ensure excellent customer service.
• Ensure signage and artwork are on-brand and compliant; address non-conformities.

Skills

Excellent communicator

Customer service

Team player

Attention to detail

Multitasking

Polite telephone manner

Education

Solid educational background

Tools

Outlook

Excel

Word

Job description

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Job Title

Workplace host

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Job Description

Role Purpose

To deliver a First-Class workplace experience to our internal colleagues. Helping to create and maintain a safe friendly workplace and being a reliable go to person, liaising with all colleagues and contract partners

Key Responsibilities

• Conduct daily walkarounds, logging any faults or issues for prompt resolution.
• Quality check paperwork to ensure compliance with audit and operational standards.
• Maintain clear communication by attending operational meetings and liaising with the wider team.
• Adhere to Health, Safety, and Environmental policies, promoting a safe working environment.
• Build and sustain strong, positive relationships with clients, customers, and vendors to ensure exceptional customer service.
• Ensure that all signage and artwork are on-brand and compliant, swiftly addressing any non-conformities.
• Ensure all post and deliveries are delt with in the correct way ensuring notifications are sent
• To conduct all new starter inductions with an orientation to the building including fire evacuation routes, showers post room and breakout areas
• Management and allocations of the lockers
• Management of suppliers when in the Cushman & Wakefield areas such as plants and coffee machines
• Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• To be flexible in assisting in response to customer and business needs
• To report for work in good time and ready to commence at your rotated start time
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
• Integrate with the other members of the work place team which could include working with the team at DTZ investors and our West end office team team
• Front desk cover if there is any holiday / short term cover needed.
• Ensuring colleagues adhere to a clear desk policy including cable management and general office tidiness
• Assisting with desk and office moves if needed

Qualities and Personal Attributes: Essential (unless noted as Desirable)

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Uses all available internal resources, systems and tools to help increase team productivity.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
• Shows initiative in identifying, recommending and pursuing new opportunities.

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.

Knowledge

• Solid educational background
• Customer service background essential
• IT Skills, Outlook, Excel, Word.

Skill And Experience

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Key base experience is customer focus and empathy
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team
• Ability to prioritise workload and manage change effectively
• Attention to detail

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier‑free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”