Workforce Systems Administrator (HR/People Services)

Ncic; Carlisle; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Home or remote working

NHS Discounts

Job summary

NCIC in Carlisle is seeking an ESR Systems Administrator (Band 4) to join the HR/People Services Workforce Systems team. The role will develop and maintain the ESR system, timesheets, and expenses solutions, with flexible working arrangements including up to 50% home working.

The post offers a generous pension, holiday entitlement, personal development opportunities, and a supportive team in a customer-focused service environment.

Qualifications

• :NVQ level 4 in Business Administration or equivalent qualification.
• Experience delivering presentations/training to diverse audiences
• Good working knowledge of MS Office Suite
• Experience of ESR and payroll related systems
• Ability to work under pressure and meet deadlines
• Excellent interpersonal skills and relationship building

Responsibilities

• Support ESR Systems and implement new functionalities and solutions
• Provide training and reporting/analytics to stakeholders
• Project management and stakeholder engagement across the organisation
• Manage data and system development within HR/People Services
• Collaborate with front line services to improve service delivery

Skills

ESR

MS Office

Analytics

Training

Project management

Database administration

Education

NVQ level 4 in Business Administration

Tools

ESR (Electronic Staff Record)

MS Office

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Workforce Systems Administrator (HR/People Services)

NHS AfC: Band 4

Main area 208195 ESR Grade NHS AfC: Band 4 Contract Permanent: from commencement in post Hours

• Full time
• Flexible working
• Home or remote working

37.5 hours per week (Home or remote working up to 50% of contracted hours, office based hours in Carlisle) Job ref 262-A-26-8295539

Site NHS South Parkhouse Town Carlisle Salary £28,392 - £31,157 Per Annum Pro Rata Salary period Yearly Closing 02/11/2026 23:59

Job overview

Band 4 ESR Systems Administrator, permanent 37.5 hours per week

Our HR/People Services Directorate has an exciting opportunity to work within the Workforce Systems team, to be at the forefront of system development, engagement and data management.

The HR/People Services directorate provides advice and transactional services to employees and managers across the organisation. If you would like to work in a customer friendly, quality focused service; within a collaborative and supportive team, this may be the job for you!

Opportunities for home working (up to 50% of hours) are available with this role, in line with our great flexible working policy. Excellent benefits include generous pension, excellent holiday allowance and personal development.

Previous applicants need not apply.

Main duties of the job

We are looking for an enthusiastic database administrator to support our customers and implement new functionalities and solutions who share our Trust values of kindness, respect, collaboration and ambition. This role will involve service development, face-to-face training, reporting/analytics, systems administration, project management and much more. This is a great opportunity to develop transferable skills, whilst supporting our front line services, and working collaboratively with stakeholders across the organisation to provide an efficient and effective service. Our team is friendly, supportive and receives great feedback from our customers.

The role requires use of web based systems, including ESR (Electronic Staff Record), timesheets and expenses solutions, and Microsoft Office applications. Full training on our systems will be provided to the successful candidate.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Previous applicants need not apply.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27‑day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• NVQ level 4 in Business Administration or equivalent qualification or level of knowledge.

Knowledge and Experience

• Experience of delivering presentations/training to an audience of varying understanding
• Good working knowledge of MS Office Suite.
• Current issues facing the NHS and the importance of quality data
• Electronic Staff Record (ESR) System maintenance
• Experience of payroll related systems
• Experience of devising course material
• Understanding of relational databases and/or pronciples of dataflows across multiple systems
• Able to prioritise workload effectively and work to tight deadlines.
• Able to build and maintain effective relationships and work across a wide range of contacts
• IT literate – MS Office package
• Ability to provide and receive complex information.
• Excellent interpersonal skills including the ability to build working relationships with internal and external colleagues
• Analytical and problem solving skills
• Good level of numeracy and literacy.
• Ability to work without close supervision and use own initiative
• Ability to work to flexibly and to deadlines whilst under pressure, balancing conflicting workloads.
• Work methodically with accuracy ensuring attention to detail

Other Requirements

• Well Organised
• Approachable
• Demonstrate initiative
• Ability to work under pressure
• Polite and tactful
• Be able to attend meetings, deliver training region wide independent of public transport, inside and outside of regular office hours, when required

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