Ward Clerk

Ncic; Carlisle; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes

Vivup counselling service

Job summary

NCIC is seeking an administrator to support the Integrated Pathways Care Group with clerical duties within a hospital setting in Carlisle. You will handle records, appointments, and patient communications while maintaining confidentiality.

The role requires accurate data entry in PAS, organization of paper records, and collaboration with nursing staff and coding teams. Flexible hours and DBS checks may apply as part of the onboarding process.

Qualifications

• Proficient computer usage for patient records and admin tasks.
• Experience handling public interactions and inquiries.
• Awareness of equality and confidentiality requirements.

Responsibilities

• Undertake general clerical duties including record keeping and filing in clinical areas.
• Manage bed information: admissions, transfers and discharges.
• Input and retrieve data in PAS ensuring timely, accurate records.
• Maintain manual records (ward registers, etc.).
• Process discharges and forward to coding; ensure proper filing of reports.

Skills

Use of computer

Working with general public

Equality issues

Education

GCSE English

Essential IT skills (EITS)

NVQ 2 in administration

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Provide support in the Integrated Pathways Care Group for all clerical and administrative duties, organising and prioritising day to day workload within the Elective care suite.

Main duties of the job

Undertake general clerical duties including completing records, filing, photocopying, handling mail and filing in case notes in the clinical areas.

Provide an accurate account of bed management e.g. admissions, transfers and discharges.

Input and extract details / information from the computerised patient administration system (PAS), ensuring all patient episodes, admissions, transfers and discharge are recorded accurately onto PAS and in a timely manner.

Keep all manual book records up to date daily e.g. ward register etc.

Complete patient discharges, filing all relevant case notes and forward them to the coding department. .

Be competent in the use of Electronic Patient Records (EPR)

Send / deliver completed discharges to coding ensuring that all relevant reports and paperwork are filed correctly according to the Trust order of filing.

Liaise with nursing staff with regards to patient enquiries, ensuring that patient confidentiality is maintained at all times.

Answer the telephone/entrance door, relaying any relevant messages when required.

Book any appointments needed for patients.

Liaise with the other departments to arrange follow-up appointments as required.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Knowledge and Experience

• Use of a computer
• Working with the general public
• Equality issues.
• Work in the NHS.
• Rules and regulations regarding patient records / statistics

Skills and Aptitudes

• Able to prioritise work to meet deadlines
• Ability to maintain high standards of work.
• Able to work as part of a team.
• Use of IT systems.

Other Requirements

• Flexible approach to hours.
• Willing to undertake further training and development

Qualifications

• GCSE in English language or equivalent.
• Essential IT skills (EITS) or equivalent.
• NVQ 2 in administration or equivalent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.