Patient Flow Co-ordinator

Ncic; Carlisle; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS Discounts

Salary Sacrifice (lease cars, Cycle to

Cycle to Work

Job summary

NCIC in Carlisle is recruiting a Band 3 Patient Flow Co-ordinator for the Emergency Department. The role focuses on coordinating patient flow, liaising with staff and external teams, and ensuring timely transfers. The post operates within a 24/7 ED environment with 12 hour day and night shifts.

Applicants should have GCSE English and Maths and good IT skills, with experience of working with the public and using a computer. NHS DBS and eligibility considerations apply.

Qualifications

• GCSE English and Maths or equivalent.
• Experience of working with members of the general public.
• Experience using a computer.

Responsibilities

• Assist with the flow throughout the Emergency Department.
• Ensure notes are copied and ready for transfer.
• Facilitate transfers throughout the hospital and to other hospitals.
• Answer telephone and relay messages.
• Ensure correct data entry on Symphony system.
• Work with nurse in charge to run the department smoothly.
• Arrange transport and support reception as required.

Skills

Good communication and interpersonal

Teamwork

IT literacy

Telephone/ reception

Education

GCSE English and Maths

Tools

Symphony system

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area Accident and Emergency Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 36 hours per week (To cover 24 hour period; working 12 hour day and night shifts) Job ref 262-A-26-8337428

Site Cumberland Infirmary Town Carlisle Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 05/11/2026 23:59

Job overview

Band 3 Patient Flow Co-ordinator 36 hours per week.

Based at the Cumberland Infirmary, Carlisle, we are seeking to recruit a Patient Flow Co-ordinator to work within our busy A&E Department. You will be required to assist in the co-ordination of patient flow through the Emergency Department, liaising with staff, multidisciplinary teams, GPs, patient transport and other hospitals. The department operates 24 hours per day, 7 days per week.

Applicants will possess GCSE English and math or equivalent and have experience of working with members of the general public. Experience of using a computer is also essential.

Main duties of the job

• To assist with the flow throughout the Emergency Department.
• Ensure notes are copied and ready for transfer.
• To facilitate transfers throughout the hospital
• To facilitate transfers to other hospitals
• Answering of telephone and relaying messages
• To ensure correct data entry on symphony system.
• To work alongside nurse in charge to ensure smooth running of the department.
• Arrange transport.
• To support reception area as required.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• GCSE English and Maths or equivalent
• Essential IT skills (EITS) or equivalent

Experience

• Working with members of the general public
• Use of computer
• Work in a caring environment in health/ social sector

Knowledge

• Demonstration of continuing learning
• Confidentiality
• Equality Issues

Skills and Aptitudes

• Good communication and interpersonal skills
• Ability to work as a member of a team without close supervision.
• Ability to use initiative appropriately within a team.
• Able to prioritise work to meet deadlines
• Excellent organisational skill
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Extended role skills including patient observations.

Personal Circumstances

• Positive approach to change

Other requirements

• Flexibility
• Willing to continue development of extended role

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.