Workforce Administrator

Allscreens Nationwide Ltd; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme 6%

Internal training & apprenticeships

Employee Assistance Programme

Retail discounts

Volunteer day

Employee networks

Job summary

Serco is seeking a Workforce Administrator to provide essential support across Workforce Management, Rostering, Absence and Staff Welfare. You will maintain accurate records, assist with scheduling and ensure administrative processes run smoothly to support communities we serve.

Key duties include processing overtime, handling enquiries, managing leave requests, assisting Rostering Coordinators, and producing TOIL reports, while maintaining high standards of accuracy and compliance in a

Qualifications

• Experience in fast-paced administrative roles.
• Strong organisational skills and attention to detail.
• Proficient in Excel and MS Office applications.

Responsibilities

• Process and verify overtime claims and ensure accuracy for payroll deadlines.
• Manage enquiries via mailboxes and provide timely support and resolution.
• Administer annual leave requests in line with policy.
• Support Rostering Coordinators with shift swaps and schedule changes.
• Produce weekly/monthly TOIL reports and ensure governance compliance.
• Provide admin support across Workforce Management, Rostering, Absence and Staff Welfare.

Skills

Microsoft Excel

Administrative skills

Attention to detail

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Location: HMP Fosse Way, Leicester, LE18 4TN Salary: £26,510 per annum, plus excellent benefits Schedule: Full-time, Monday to Friday, 40 hours per week, working shifts between 7am and 6pm

Workforce Administrator

Ready to impact a better future?

As a Workforce Administrator in our Justice and Immigration team, you'll provide vital administrative support across Workforce Management, Rostering, Absence and Staff Welfare functions. Your work will help ensure colleagues are supported effectively, workforce processes run smoothly, and operational services continue to deliver for the communities we serve.

Working at the heart of a busy workforce function, you'll help create impactful solutions by maintaining accurate workforce records, supporting scheduling activities, and ensuring key administrative processes are completed efficiently. Through your attention to detail, collaboration and commitment to service, you'll have a positive impact on colleagues while supporting work that touches lives every day.

What you’ll do as a Workforce Administrator

• Process and verify overtime claims, ensuring submissions are accurate, appropriately authorised and ready for payroll deadlines.
• Manage enquiries received through shared overtime and workforce management mailboxes, providing timely support and resolution.
• Administer annual leave requests for operational colleagues in line with workforce requirements and organisational policy.
• Support Rostering Coordinators with workforce administration activities, including shift swaps, roster amendments and schedule changes.
• Produce and maintain weekly and monthly Time Off in Lieu (TOIL) reports, ensuring compliance with governance requirements.
• Provide administrative support across Workforce Management, Rostering, Absence and Staff Welfare activities as required.

Does this sound like you?

• Experience of managing competing priorities and organising workload effectively in a fast-paced environment.
• Strong administration skills with excellent attention to detail and the ability to maintain accurate records.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Excellent communication skills with confidence communicating professionally by telephone, email and Microsoft Teams.
• A collaborative approach and willingness to develop knowledge across wider workforce and people functions.
• Ability to multitask, remain organised and deliver high-quality work under pressure.

What we offer

• 23 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.