Rostering Coordinator-HMP Fosse Way

Allscreens Nationwide Ltd; Leicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holidays 23 days

Pension 6%

Training & development

Health & wellbeing

Discounts

Charity

Employee networks

Job summary

Serco Limited in Leicester is seeking a Rostering Coordinator to support central workforce management, coordinating staffing across shifts and managing leave, overtime and staff requests.

The role emphasizes forecasting, vigilance of staffing levels, and strong communication with team members and training leads to ensure operational resilience.

Qualifications

• Demonstrable experience coordinating work beyond routine administration.
• Vetting and DBS checks required for the role.

Responsibilities

• Ensure minimum staffing levels are maintained in line with shift patterns and staff requirements.
• Provide central oversight of staffing levels at least 14 days in advance for accurate forecasting.
• Identify and address operational challenges including short-notice transfers and unplanned absences.
• Coordinate shift swaps, annual leave and overtime; liaise with staff and payroll as needed.

Skills

Roster coordination

Staff coordination

Microsoft Office

Communication skills

Job description

Location: Tigers Road, Wigston, Leicester LE18 4TNSalary: £27,103.13 per annum plus excellent benefitsSchedule: Monday – Friday between the hours of 7am – 6pm (8 hour shifts within this timeframe)

ROSTERING COORDINATOR

Location: Tigers Road, Wigston, Leicester LE18 4TNSalary: £27,103.13 per annum plus excellent benefitsSchedule: Monday – Friday between the hours of 7am – 6pm (8 hour shifts within this timeframe)

Ready to impact a better future?

As a Rostering Coordinator in our J&I team, you will support the effective operation of the Central Workforce Management function. The role is responsible for coordinating operational staffing levels across the establishment, ensuring compliance with the Central Workforce Management Country Standard Operating Procedure.

You will play a key role in managing staffing resources, including annual leave, TOIL, overtime, and staff requests, while supporting forecast planning and maintaining operational resilience.

What you’ll do as a Rostering Coordinator

Ensure the establishment maintains adequate minimum staffing levels aligned with shift patterns, operational regimes, planned prisoner movements, leave types, and staff training requirements.

Work closely with another Rostering Coordinator to provide central oversight of staffing levels at least 14 days in advance, enabling effective workforce forecasting.

Identify and implement effective solutions to operational challenges, including short-notice prisoner transfers, bedwatches, and unplanned staff absences.

Liaise with the Training Lead to ensure mandatory and developmental training is accurately reflected within staff shift patterns.

Act as a central point of contact for staff enquiries relating to shift swaps, annual leave, TOIL, overtime, and related workforce matters.

Provide occasional support to the Hub Administrator by recording, confirming, and submitting overtime information using payroll templates.

Undertake additional duties as required, with responsibilities evolving to meet organisational needs and objectives.

Does this sound like you?

Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

Demonstrable experience coordinating work at a level beyond routine administration.

Confident communicator, both face-to-face and over the telephone.

Ability to build and maintain effective working relationships with staff at all levels

Previous experience in rostering or workforce planning (training will be provided).

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Holidays- 23 days holiday plus bank holidays (increased to 25 with tenure)

Pension: Up to 6% contributory pension scheme

Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

Rostering Coordinator-HMP Fosse Way

Company: Serco Limited Salary: £27000-27000 per annum Hours: Full-time Location: Leicester, LE18 4TN Job type: Permanent Posting date: 29 Jul 2026 Closing date: 28 Aug 2026

Summary

ROSTERING COORDINATOR

Location: Tigers Road, Wigston, Leicester LE18 4TNSalary: £27,103.13 per annum plus excellent benefitsSchedule: Monday – Friday between the hours of 7am – 6pm (8 hour shifts within this timeframe)

ROSTERING COORDINATOR

Location: Tigers Road, Wigston, Leicester LE18 4TNSalary: £27,103.13 per annum plus excellent benefitsSchedule: Monday – Friday between the hours of 7am – 6pm (8 hour shifts within this timeframe)

Ready to impact a better future?

As a Rostering Coordinator in our J&I team, you will support the effective operation of the Central Workforce Management function. The role is responsible for coordinating operational staffing levels across the establishment, ensuring compliance with the Central Workforce Management Country Standard Operating Procedure.

You will play a key role in managing staffing resources, including annual leave, TOIL, overtime, and staff requests, while supporting forecast planning and maintaining operational resilience.

What you’ll do as a Rostering Coordinator

Ensure the establishment maintains adequate minimum staffing levels aligned with shift patterns, operational regimes, planned prisoner movements, leave types, and staff training requirements.

Work closely with another Rostering Coordinator to provide central oversight of staffing levels at least 14 days in advance, enabling effective workforce forecasting.

Identify and implement effective solutions to operational challenges, including short-notice prisoner transfers, bedwatches, and unplanned staff absences.

Liaise with the Training Lead to ensure mandatory and developmental training is accurately reflected within staff shift patterns.

Act as a central point of contact for staff enquiries relating to shift swaps, annual leave, TOIL, overtime, and related workforce matters.

Provide occasional support to the Hub Administrator by recording, confirming, and submitting overtime information using payroll templates.

Undertake additional duties as required, with responsibilities evolving to meet organisational needs and objectives.

Does this sound like you?

Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

Demonstrable experience coordinating work at a level beyond routine administration.

Confident communicator, both face-to-face and over the telephone.

Ability to build and maintain effective working relationships with staff at all levels

Desirable Experience

Previous experience in rostering or workforce planning (training will be provided).

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Holidays- 23 days holiday plus bank holidays (increased to 25 with tenure)

Pension: Up to 6% contributory pension scheme

Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

Business Services Administrator-HMP Fosse Way

Serco Limited

Staffordshire

Permanent Full time

Cleaning Tutor

Serco Limited

Leicester

Permanent Full time

Support Worker (Wigston)

ivolve care & Support

Leicester

On-site Permanent Full time

Browse more jobs