Workflow & Process Optimization Lead

Connolly Limited; Wigan; On-site; GBP 35,000 - 48,000; Full time

Job summary

Connolly Limited is seeking a Senior Process Administrator to coordinate and improve operational processes within FONN, in collaboration with Operations leaders and system users. The role focuses on translating requirements into practical forms, templates, checklists, workflows, and project structures, while maintaining accurate system set-up and documentation.

We value a collaborative, customer-focused approach, strong communication skills, and the ability to balance competing priorities while

Qualifications

• Experience administering, implementing or improving processes within an IT system, workflow platform, ERP or construction management system.
• Experience creating or maintaining digital forms, templates, checklists, workflows or project structures.
• Strong interpersonal and relationship-building skills, with a collaborative and service-focused approach.
• Excellent verbal and written communication, active-listening and questioning skills.
• Confidence working with operational leaders, project teams and users with different levels of system knowledge.
• An organized and proactive approach, with the ability to manage competing priorities and follow through.

Responsibilities

• Coordinate creation and maintenance of operational processes, forms, templates and workflows in FONN.
• Work with Operations leaders to understand project requirements and support accurate system setup.
• Gather and document user requirements, asking clear questions and checking proposed solutions.
• Support process-mapping sessions and translate requirements into system configurations.
• Maintain naming conventions, permissions, version control, approvals and change logs.
• Coordinate user testing, record feedback and ensure issues are addressed before release.
• Prepare user guides, process maps and training materials, and provide day-to-day support.
• Monitor data quality, process compliance and user feedback; escalate where needed.
• Work across Operations, Business Support and other functions for consistency.
• Maintain confidentiality and follow company policies for information.

Skills

Process administration

Stakeholder collaboration

IT systems knowledge

MS 365

Tools

Microsoft 365

Job description

Connolly Limited is seeking a Senior Process Administrator to coordinate and improve operational processes within FONN, in collaboration with Operations leaders and system users. The role focuses on translating requirements into practical forms, templates, checklists, workflows, and project structures, while maintaining accurate system set-up and documentation.

We value a collaborative, customer-focused approach, strong communication skills, and the ability to balance competing priorities while