Senior Process & Systems Administrator

Connolly Ltd; Wigan; On-site; GBP 32,000 - 46,000; Full time

Job summary

Connolly Ltd is seeking a Senior Process Administrator to coordinate the creation and continual improvement of operational processes within FONN. You will work closely with Operations leaders, project teams and system users to translate requirements into practical forms, templates and workflows.

The role combines process administration with system capability, requiring a collaborative approach, attention to data integrity and a drive to embed consistent ways of working across the business.

Qualifications

• Experience implementing or improving processes in IT systems or ERP.
• Experience creating or maintaining digital forms, templates, checklists, workflows or project structures.
• Strong interpersonal and relationship-building skills, with a collaborative and service-focused approach.
• Excellent verbal and written communication, active listening and questioning skills.
• Patience and professionalism when supporting users, responding to queries and explaining agreed processes.
• Organised and proactive with ability to manage competing priorities and follow actions through to completion.
• Strong attention to detail and problem-solving skills.
• Ability to remain calm and constructive when requirements or priorities change.
• Strong Microsoft 365 skills.
• Experience of FONN or a comparable operational system is desirable.
• Ability to handle sensitive and confidential information appropriately.

Responsibilities

• Coordinate creation and maintenance of processes, forms, templates and workflows in FONN.
• Work with Operations leaders to understand project requirements and support accurate, consistent project set-up in the system.
• Gather and document user requirements, asking clear questions and checking that proposed solutions meet operational needs.
• Support process-mapping sessions and turn agreed requirements into practical system configurations and guidance.
• Maintain naming conventions, permissions, version control, approvals, ownership records and change logs.
• Coordinate user testing, record feedback and ensure identified issues are followed through before changes are released.
• Prepare user guides, process maps and training materials, and provide day-to-day support to system users.
• Monitor data quality, process compliance and user feedback, escalating concerns and suggesting improvements.
• Work across Operations, Business Support and other functions to promote consistent processes and joined-up working.
• Maintain confidentiality and follow company policies when handling project, colleague and customer information.
• Role model Connolly values and ways of working, promoting curiosity, cooperation and continuous improvement.

Skills

Process administration

IT system familiarity

Workflow experience

Collaboration

Communication

MS 365

Tools

FONN

Microsoft 365

Job description

Connolly Ltd is seeking a Senior Process Administrator to coordinate the creation and continual improvement of operational processes within FONN. You will work closely with Operations leaders, project teams and system users to translate requirements into practical forms, templates and workflows.

The role combines process administration with system capability, requiring a collaborative approach, attention to data integrity and a drive to embed consistent ways of working across the business.