Senior Administrator

Branta Recruitment Ltd; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Supportive culture

Job summary

Branta Recruitment Ltd is seeking a proactive Senior Administrator to deliver high-level operational support and coordinate complex administrative workflows across internal teams and external stakeholders.

The role requires an organised individual to maintain quality control, streamline processes, and act as a central anchor for business operations while supporting junior staff and ensuring efficient service delivery.

Qualifications

• Senior Administrator, Project Coordinator, or High-Volume Administrative role in a fast-paced environment.
• Exceptional multi-tasking with attention to detail and ability to prioritise.
• Strong communication and interpersonal skills for engaging with colleagues, executives, suppliers and clients.
• Proficiency across Microsoft Office and CRM/ERP/CAFM platforms.

Responsibilities

• Oversee day-to-day administrative operations and coordinate workflows.
• Audit outputs, maintain digital records, and refine office procedures for efficiency.
• Act as escalation point for inquiries and supplier communications; support senior management.
• Track KPIs, compile reports, and document for audits and reviews.
• Provide mentoring and coordination for junior staff.

Skills

Administrative background

Organisational excellence

Communication

Tech-savvy

Problem-solving

Tools

CRM/ERP/CAFM

Microsoft Excel

Outlook

Teams

Job description

We are seeking a proactive, highly organised Senior Administrator to deliver high-level operational support, coordinate complex administrative workflows, and act as a central anchor for our business operations. In this role, you will oversee essential administrative functions, maintain strict quality control, and streamline processes to ensure seamless service delivery across internal teams and external stakeholders.

KEY RESPONSIBILITIES

• Operational Coordination: Oversee day-to-day administrative operations, prioritizing team tasks, managing inbox/query queues, and ensuring high-volume workflows are executed seamlessly.
• Process & Quality Control: Audit administrative outputs, maintain accurate digital record-keeping systems (CRM/ERP/CAFM), and continuously refine office procedures to boost overall efficiency.
• Stakeholder & Client Liaison: Act as a key escalation point for incoming inquiries, supplier communications, and senior management support, delivering professional and solution-focused resolutions.
• Reporting & Data Management: Track operational KPIs, compile performance reports, and maintain accurate documentation for internal audits and leadership reviews.
• Team Guidance: Provide informal mentorship and daily coordination for junior administrative staff, fostering a collaborative, supportive, and productive environment.

Essential Skills & Experience

• Administrative Background: Proven track record in a Senior Administrator, Project Coordinator, or High-Volume Administrative role within a fast-paced environment.
• Organisational Excellence: Exceptional multi-tasking skills with the ability to manage competing priorities, meet tight deadlines, and maintain immaculate attention to detail.
• Communication & Interpersonal Skills: A natural, articulate communicator capable of engaging effectively with colleagues, executive leaders, suppliers, and external clients.
• Tech-Savvy: Highly proficient across Microsoft Office (Advanced Excel, Outlook, Teams, Word) and comfortable adapting to specialized CRM, ERP, or CAFM management platforms.
• Problem-Solving Mindset: Proactive and resourceful, with a calm approach to troubleshooting complex admin challenges under pressure.

WHAT WE OFFER

• Competitive salary and performance-aligned benefits package.
• Clear avenues for career progression and continuous professional development.
• A supportive, collaborative, and rewarding working culture.