Business Systems and Process Coordinator

Gravity Media; Watford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Gravity Media is seeking a focused Business Systems & Process Improvement professional to develop, document and improve local and global business processes. You will work with business and technical teams to ensure systems are practical, well-documented and consistently applied.

The role emphasizes testing, user guides, training, UAT support, and ongoing ISO 9001 activities, with responsibility for process maps, procedures, work instructions and training materials across the Group.

Qualifications

• Experience in mapping and documenting business processes.
• Ability to analyze processes and identify practical improvements.
• Proficient with Microsoft 365; quick to learn new systems.
• Experience working with multiple stakeholders and cross-functional teams.

Responsibilities

• Create and maintain clear process maps, procedures, work instructions and user guides.
• Analyze existing processes and systems to identify gaps and improvements.
• Support global system implementations and testing activities.
• Create training materials and user guides for new systems and processes.
• Support system testing and UAT with test scenarios and issue tracking.
• Collaborate with business leads to translate requirements into practical solutions.

Skills

Business process mapping

Documentation

Continuous improvement

Microsoft 365

Stakeholder management

Testing / UAT

Training materials

Job description

This role supports the development, implementation and continuous improvement of the company’s local and global business systems and operational processes, working with business and technical teams to help ensure systems and processes are practical, clearly documented and consistently applied.

The role will have a strong focus on business systems testing, process improvement, documentation, user guides and training, supporting the successful implementation and adoption of new systems and ways of working across the Group.

What you’ll be responsible for

• Manage the creation and maintenance of clear, up-to-date process maps, procedures, work instructions and user guides.
• Analyse existing business processes, systems and standards, identifying gaps, inconsistencies and practical opportunities for improvement.
• Contribute to global business systems implementations and enhancements, supporting agreed project and implementation activities.
• Create clear and user-friendly documentation and training materials to support the implementation and adoption of new systems and processes.
• Support business systems testing and UAT, including preparing or following test scenarios, recording results and tracking issues through to resolution.
• Work with Business Leads and users to understand and document requirements and help translate these into practical systems and process solutions.
• Assist with system rollouts, user communications, training and adoption activities, providing practical support during implementation.
• Support continuous improvement and ISO 9001 activities, including maintaining relevant process documentation and following up agreed actions.
• Work with business and technical teams to identify, report and help resolve system and process issues, while capturing opportunities for improvement.
• Provide practical support to the Programme Manager with programme delivery and implementation activities, including coordination, documentation and follow-up of actions.

Requirements

• Good understanding of business process mapping, documentation and continuous improvement, with practical experience in at least one of these areas.
• High level of competency in Microsoft 365 applications and confidence learning new business systems and tools.
• Good understanding of how business processes and systems interact and the impact changes can have on operational teams and users.
• Experience working with multiple stakeholders and cross-functional teams, with the confidence to gather information and follow up actions.
• Strong attention to detail, with an organised and methodical approach to testing, documentation and issue tracking.
• Knowledge of ISO 9001, quality management systems or process governance would be advantageous.

General responsibilities

Play an active part in improving how the team and wider business work. Follow Company policies, information security requirements and the processes and controls relevant to the role. This job description covers the main responsibilities of the role but is not exhaustive and may change as the business and team develop.