Workday Payroll Consultant (AMS) - Client Support

Cognizant; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Cognizant in the United Kingdom is seeking a Workday Payroll Consultant to provide post‑production support and payroll optimisation across multiple client engagements. The role focuses on incident handling, enhancements, and ensuring payroll processes align with Workday best practices.

Ideal candidates will have 2+ years of Workday Payroll experience, strong analytical abilities, and excellent stakeholder management. UK residency and eligibility for SC clearance are required where applicable.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of Workday Payroll experience in implementation, support, or AMS environments.
• Active Workday Payroll Certification preferred.
• Experience supporting payroll processes, earnings and deductions, payroll calculations, and payroll compliance.
• Understanding of Workday configuration, security, and tenant management.
• Strong analytical and problem-solving skills.

Responsibilities

• Serve as a Workday Payroll specialist, providing post-production support across multiple client engagements.
• Support day to day AMS activities, including incidents, service requests, enhancements, and problem resolution.
• Partner with clients to understand business requirements and provide effective Workday Payroll solutions.
• Analyse, troubleshoot, and resolve payroll-related functional issues.
• Configure and maintain payroll functionality, earnings, deductions, payroll calculations, and related business processes.
• Support payroll processing activities, testing, and validation as required.
• Support customers through Workday releases by assessing impacts, testing changes, and recommending improvements.
• Track issues, risks, and service requests, communicating status and escalating concerns as appropriate.
• Perform root cause analysis and recommend long-term solutions for recurring payroll issues.
• Support data loads, data validation, and configuration migrations between Workday tenants.
• Collaborate with HCM, Benefits, Absence, Time Tracking, Reporting, and Integrations teams to deliver effective solutions.
• Build strong client relationships and provide a high level of customer service.
• Identify opportunities for process improvement and service optimisation.
• Contribute to internal knowledge sharing, reusable assets, and best practice initiatives.
• Actively participate in training and professional development activities to maintain and expand Workday expertise.

Skills

Workday Payroll

AMS support

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Workday

Job description

Cognizant in the United Kingdom is seeking a Workday Payroll Consultant to provide post‑production support and payroll optimisation across multiple client engagements. The role focuses on incident handling, enhancements, and ensuring payroll processes align with Workday best practices.

Ideal candidates will have 2+ years of Workday Payroll experience, strong analytical abilities, and excellent stakeholder management. UK residency and eligibility for SC clearance are required where applicable.