Work Planner

Confidential; Greater London; On-site; GBP 25,000 - 28,000; Full time

Job summary

Confidential in East London is seeking a temporary Work Planner for a 3-month assignment, paying £18.90 per hour payee. The role involves shifts from 7am–8pm, Monday to Friday, with occasional Saturday 8am–1pm, to support the Direct Maintenance Technicians and maintain service levels.

The successful candidate will coordinate planning, manage diaries, log data, and communicate with stakeholders to ensure a right-first-time approach and high resident satisfaction.

Qualifications

• Previous planning/scheduling experience.
• Repairs and Maintenance knowledge is essential.
• Front line customer service experience.
• Clear verbal and written communication skills.
• Proficient with MS Office and general IT abilities.

Responsibilities

• Coordinate the planning and scheduling of the Direct Maintenance Technicians within reactive repairs.
• Manage Technicians diaries and timetables to ensure timely completion of jobs.
• Log data and notes on the computer system to ensure smooth handover and communication.
• Monitor emails and escalate issues to Team Leader to meet service level agreements.

Skills

Scheduling

Customer service

Communication

IT literacy

Tools

MS Office

Job description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in East London who are looking to appoint a Work Planner for the 3 months ongoing, at the rate of 18.90 per hour payee

Working Pattern: Working in shifts between hours of 7am-8pm Monday to Friday with occasional Saturday 8am-1pm

Job responsibilities

To manage the daily workload of the Direct Maintenance Technicians with a view to maximise the efficiency of the Reactive Repairs & Maintenance service and provide key management information to facilitate accurate forecasts and the planning of activities to internal stakeholders using the appropriate information systems. Assist in the delivery of a right first-time service, ensure Technicians have sufficient time on site to deliver a first-time fix. Maintain customer focus and contribute to delivering the highest level of service possible.

The post holder will have an opportunity to play a part in delivering a high-impact service to our residents

Your impact in the role

• Responsible for co-ordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the organisations Estate
• Manage Technicians diaries and timetables to ensure that jobs are completed in a timely manner
• Log data and notes on the computer system to ensure smooth handover and communication
• Monitoring of emails , escalating issues to Team Leader and ensure that maintenance issues are resolved in line with service level agreements.

What you'll bring

• Previous planning/scheduling experience
• Ability to work under pressure in an ever changing environment and be able to adapt and prioritise
• Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.
• Clear ability to communicate both verbally and written.
• IT literate ability to use MS Office packages and have excellent administration skills