Wine & Spirits Customer Support Specialist — Entry Level

General Wine & Liquor Company; Liphook; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Staff discount on wines and spirits

Structured training

Job summary

A family-owned wine and spirits merchant in Liphook is seeking a Customer Support Executive. You will be the first point of contact for customer inquiries, assisting the sales team to provide excellent service from order to delivery. The ideal candidate has prior customer service experience, excellent communication skills, and a passion for customer care. This full-time role offers training and clear pathways for career progression.

Qualifications

• Previous experience in a customer service or sales support role.
• Ability to manage multiple priorities effectively.
• Proactive approach to resolving customer issues.

Responsibilities

• Act as the first line of support for customer inquiries via phone and email.
• Support the trade sales team with order processing and stock checks.
• Ensure all customers receive exceptional service.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Problem-solving skills

Job description

A family-owned wine and spirits merchant in Liphook is seeking a Customer Support Executive. You will be the first point of contact for customer inquiries, assisting the sales team to provide excellent service from order to delivery. The ideal candidate has prior customer service experience, excellent communication skills, and a passion for customer care. This full-time role offers training and clear pathways for career progression.