Global Customer Experience Coordinator (Hybrid)

WINE AND SPIRIT EDUCATION TRUST; Greater London; Hybrid; GBP 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

27 days annual leave

Pension

Health insurance

Vitality scheme

Eye voucher scheme

Office perks

Zusammenfassung

Wine & Spirit Education Trust (WSET) is seeking a Customer Service Coordinator in London to deliver high-quality support to customers across multiple channels. You will work within a hybrid setup and help ensure timely, accurate responses in line with KPIs.

The role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with diverse teams to improve services and learner experiences. Training and development opportunities are provided.

Qualifikationen

• Experience in high-paced customer service environments.
• Proven track record of personal performance and achieving objectives.
• Ability to collaborate across workstreams and find creative solutions.
• Excellent written and verbal communication skills in English.

Aufgaben

• Provide consistently high-level customer service to all WSET customers across channels.
• Support administration of WSET services in line with plans for APPs and students.
• Learn about roles, processes and tools across departments to resolve queries efficiently.
• Contribute to continuous improvement and customer-centric performance across the function.
• Collaborate with internal teams and communicate service imperatives across the business.

Kenntnisse

Customer service (high-paced)

Communication

Cross-functional collaboration

English proficiency

Jobbeschreibung

Wine & Spirit Education Trust (WSET) is seeking a Customer Service Coordinator in London to deliver high-quality support to customers across multiple channels. You will work within a hybrid setup and help ensure timely, accurate responses in line with KPIs.

The role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with diverse teams to improve services and learner experiences. Training and development opportunities are provided.