Customer Services Executive - Wine & Spirits Support

Enotria; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Enotria in Park Royal, London is seeking a Customer Service Executive to join our Customer Services team. You will process orders via telephone, email, web and portals, ensuring timely delivery and accurate data entry.

You will support Sales Teams, handle inquiries, maintain accounts, and coordinate with Credit Control, Warehouse and Supply Chain to keep customers satisfied and relationships strong.

Qualifications

• GCSEs in English and Maths as a minimum.
• Educated to degree level.
• Experience in customer service/sales is desirable.

Responsibilities

• Process all orders accurately and in sufficient time to meet delivery dates.
• Manage all queries related to orders (delivery, availability, post-delivery care).
• Provide exceptional customer service and support to Sales Teams and develop key account relationships.
• Account maintenance: account & website ordering setups.
• Collaborate with Credit Control, Warehouse & Distribution, Supply Chain, Sales Force & Sales Operations.

Skills

Strong communication

Excellent written/oral communication

Navision CRM

Freshdesk

MS Office

Education

GCSEs in English and Maths

Degree level education

Tools

Navision CRM

Freshdesk

MS Office Suite

Job description

Enotria in Park Royal, London is seeking a Customer Service Executive to join our Customer Services team. You will process orders via telephone, email, web and portals, ensuring timely delivery and accurate data entry.

You will support Sales Teams, handle inquiries, maintain accounts, and coordinate with Credit Control, Warehouse and Supply Chain to keep customers satisfied and relationships strong.