Wine Customer Service Coordinator (Fixed-Term)

Liberty Wines Ltd; Clapham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday pro-rata

Company pension matching 5%

Enhanced maternity leave 18 weeks

Paternity leave 4 weeks

Employee Assistance Programme

Birthday day off

Travel insurance

Discounts on retail, wellbeing, tech,과

Wine knowledge development via Liberty

Job summary

Liberty Wines Ltd in London is seeking a Customer Service Coordinator to act as the primary contact for customers, handle orders, and resolve inquiries with professionalism. You will support the end-to-end order process from entry to delivery, ensuring accuracy and timely communication.

The role emphasizes clear communication, strong attention to detail and problem solving, with a desire to learn about wine and grow within a friendly team.

Qualifications

• Experience in customer service or order processing.
• Excellent written and verbal communication.
• Attention to detail and accuracy with IT aptitude.
• Able to learn new systems and work collaboratively.

Responsibilities

• Act as first point of contact for inbound customer calls about orders, deliveries, products and accounts.
• Support order placement and amendments, investigate and resolve issues, escalate when needed.
• Process wine orders accurately with correct products, quantities and delivery details.
• Provide product and stock information, confirm orders and communicate timelines by phone and email.
• Build strong customer relationships through responsive, professional service.
• Handle returns, credits and replacements per procedures.
• Collaborate with Sales, Warehouse and Distribution teams.

Skills

Phone handling

Communication skills

Attention to detail

IT skills

Team player

Wine knowledge

Learning ability

Job description

Liberty Wines Ltd in London is seeking a Customer Service Coordinator to act as the primary contact for customers, handle orders, and resolve inquiries with professionalism. You will support the end-to-end order process from entry to delivery, ensuring accuracy and timely communication.

The role emphasizes clear communication, strong attention to detail and problem solving, with a desire to learn about wine and grow within a friendly team.