Customer Support Executive

General Wine & Liquor Company; Liphook; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Staff discount on wines and spirits

Structured training

Job summary

A family-owned wine and spirits merchant in Liphook is seeking a Customer Support Executive. You will be the first point of contact for customer inquiries, assisting the sales team to provide excellent service from order to delivery. The ideal candidate has prior customer service experience, excellent communication skills, and a passion for customer care. This full-time role offers training and clear pathways for career progression.

Qualifications

• Previous experience in a customer service or sales support role.
• Ability to manage multiple priorities effectively.
• Proactive approach to resolving customer issues.

Responsibilities

• Act as the first line of support for customer inquiries via phone and email.
• Support the trade sales team with order processing and stock checks.
• Ensure all customers receive exceptional service.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Problem-solving skills

Job description

Overview

General Wine & Liquor Company is a family-owned wine and spirits merchant based in Liphook, Hampshire. We are looking for a Customer Support Executive to join our Head Office team. This central role is the first point of contact for customer enquiries and supports the sales team to deliver an excellent customer experience from order to delivery.

Key Responsibilities

• Act as the first line of support for customer enquiries via phone and email.
• Support the trade sales team with order processing, stock checks, and proactive customer communication.
• Ensure all customers receive exceptional service with a friendly and professional approach.
• Proactively and efficiently handle and resolve customer issues.

About you

You have previous experience in a customer service or sales support role, ideally within retail, hospitality, or FMCG. You have a genuine passion for delivering outstanding customer care. You are highly organised, capable of managing multiple priorities. A "can-do" attitude and excellent communication skills are a must.

Why join us

We invest in our people with structured training to develop knowledge of wines and spirits and gain hands-on experience in sales and account management. We offer clear pathways to progress into roles in Sales, Account Management, or Trade Operations. We are a friendly, supportive, family-run business with a strong industry reputation. We offer a competitive salary and staff discount on our range of wines and spirits.

If you are a proactive, customer-focused individual with a passion for great service, we would love to hear from you.

How to apply

Apply now or share with someone who might be a great fit.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Wholesale Alcoholic Beverages