Wine Sales Concierge — Driver, Growth & Staff Discount

Majestic Wines Warehouse Limited; Macclesfield; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Up to 20% staff discount

Uniform provided

Retail Trust benefits

Job summary

Majestic Wine Group is seeking a dynamic Sales Assistant in Macclesfield to support the store team, drive sales and deliver outstanding customer service. You will handle store operations, deliveries, merchandising and customer communications, while building product knowledge and supporting targets.

Role requires a full UK driving licence, willingness to work evenings and weekends, and a focus on compliance and customer excellence.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Skills

Customer service

Time management

Teamwork

Driving

Job description

Majestic Wine Group is seeking a dynamic Sales Assistant in Macclesfield to support the store team, drive sales and deliver outstanding customer service. You will handle store operations, deliveries, merchandising and customer communications, while building product knowledge and supporting targets.

Role requires a full UK driving licence, willingness to work evenings and weekends, and a focus on compliance and customer excellence.