Windows Engineer

Line Up Aviation; Stevenage; On-site; GBP 129,000 - 143,000; Full time

Job summary

Line Up Aviation is recruiting a Windows Engineer to provide BAU support across restricted secret networks from Stevenage. This 12-month contract is fully onsite, 37 hours per week, inside IR35 with DV clearance required.

You will maintain Windows Server/OS, AD, VDI and related infrastructure, ensuring uptime and compliant change management. You will act as Tier 2/3 support, coordinate patches, document incidents and improvements, and collaborate with security and IT teams to uphold best

Qualifications

• Must hold DV clearance.
• Experienced Windows Engineer - generalist across Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.
• Knowledge of networking principles, and excellent troubleshooting skills.

Responsibilities

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Maintain a good working knowledge of the business IT environment.
• Plan & coordinate maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Create, maintain & audit inventory information and asset registers as required.
• Create, maintain & review comprehensive, high-quality documentation as required.
• Create & maintain standard problem resolution & fix documentation to keep knowledge bases up to date.
• Resolve incidents related to Windows Services across restricted secret & above networks in line with SLA.
• Act as Tier 2/3 support for Windows issues & remediation within SLA timeframes.
• Coordinate with incident & Technical managers during high-severity incidents.
• Identify root causes of recurring incidents and implement long-term solutions.
• Participate in lessons learned and document findings as part of continuous improvement.
• Ensure update and closure of incidents & requests assigned to team queue per SLA.
• Stay current with developments in Windows technologies and trends.
• Support monitoring and alerting across restricted secret & above networks; respond to alerts and remediation actions.
• Monitor and optimise network/server performance, security and backups.
• Ensure compliance with security guidance and best practice.
• Interface with 3rd party service providers for assistance & technical support.
• Bring forward issues & changes to service meetings for discussion.
• Participate in Cross-functional Team Collaboration.
• 100% site-based role due to nature of network.

Skills

Windows Server

Windows OS

VDI

AD/Access Mgmt

Networking

Troubleshooting

Job description

Role: Windows Engineer

Pay: £67.57-£74.32 per hour via Umbrella

Contract: 37 hours per week, 12 months contract

Location: Stevenage - Fully onsite

IR35: Inside

SC Clearance: DV - UKEO

Responsibilities:

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.
• 100% site-based role due to nature of network.

Requirements:

• Must hold DV clearance.
• Experienced Windows Engineer - must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.
• Knowledge of networking principles, and excellent troubleshooting skills.